Using Content Analysis Software to Analyze Survey Comments
Authors:
- Bradford W. DennisBDBradford W. Dennis
- Tim BowerTBTim Bower
- 1 October 2008
- journal article
- research article
- Published by Project MUSE in portal: Libraries and the Academy
- Vol. 8 (4) , 423-437
Abstract
In order to get the most from LibQUAL+™ qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+™ comments.Keywords
This publication has 2 references indexed in Scilit:
- LibQUAL+™ spring 2001 comments: a qualitative analysis using Atlas.tiPerformance Measurement and Metrics, 2002
- Content Analysis: An Introduction to its Methodology.Journal of the American Statistical Association, 1984