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Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?
Publication with shared reference
10.1007/s11747-011-0274-1
Home
Publications
Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?
Publication with shared reference
10.1007/s11747-011-0274-1
Publications with shared reference:
Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?
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