Julie Christian

A key aim of homelessness services is not only to ensure that homeless people attain a secure home, but that this is a pathway to wider social inclusion. However, relatively little is known about the psychological elements that are essential for homeless people to engage with these pathways, nor whether these elements combine in ways that are predictable from previous research. In the present work, we examined both demographic and behavioural precursors, and contemporaneous psychological predictors, of a set of 49 homeless men’s intentions to engage with a programme to move them toward long-term housing and social inclusion. Contrary to predictions based on subjective utility and rational choice theories, we found that normative pressure and did not directly predict the men’s intentions. Instead, we found that intentions were predicted by their attitudes towards the services, and their specific beliefs about the benefits of particular courses of action (efficacy beliefs), and to a more restricted extent their experience (sociodemographics); and in those with high prior service use histories, only participatory beliefs guided future service use intentions. These findings suggest that it is important to focus on intentions as a highly relevant outcome of interventions, because beliefs about interventions can break the link between past behaviour or habitual service use and future service use. Such interventions may be particularly effective if they focus on the evaluative and efficacy-related aspects of behaviour over time and better understand the benefits the men evaluated the services as offering them.

There has been an increasing interest in the impact of individual well-being on the attitudes and actions of people receiving services designed to offer support. If well-being factors are important in the uptake and success of service programmes it is important that the nature of the relationships involved is understood by service designers and implementers. As a contribution to understanding, this paper examines the impact of well-being on the uptake of intervention programmes for homeless people. From the literature on well-being a number of factors are identified that contribute towards overall well-being, which include personal efficacy and identity, but also more directly well-being can be viewed as personal or group/collective esteem. The impact of these factors on service use is assessed by means of two studies of homelessness service users, comparing the implementation of two research tools: a shortened and a fuller one. The conclusions are that the factors identified are related to service use. The higher the collective esteem – esteem drawn from identification with services and their users and providers – and the less that they feel isolated, the more benefits that homeless people will perceive with service use, and in turn the more likely they are to be motivated to use services. However, the most important factors in explaining service use are a real sense that it is appropriate to accept social support from others, a rejection of the social identity as homeless but a cultivation of being valued as part of a non-homeless community, and a positive perception of the impact of the service.

A number of critiques have been published drawing attention to the gaps in research methods applied to issues surrounding homelessness and service utilisation in Britain. This paper discusses the use of social identity, a theory drawn from the field of applied social psychology, and synthesises it with the pathways model, thereby providing a framework to further explore service utilisation. The synthesised framework was used to predict the uptake of outreach services in a prospective study of 121 homeless people in a major UK city. In general, homeless people's use of intervention services was affected by the extent to which they identified with the support services themselves. The study demonstrates the central role of social identity in understanding service utilisation patterns, and shows the importance of applying fresh techniques to fine-tune our understanding of uptake in the long term.

This article reports findings from two studies (N = 88, N = 100) using Ajzen's theory of planned behaviour (TPB) to predict homeless people's uptake of service programmes. Study 1 was conducted with an opportunity sample whereas Study 2 employed a representative sample. Both studies provide support for the application of the TPB, and demonstrate that the effects of demographic characteristics on behaviour were mediated by TPB variables. The discussion focuses on the role of attitudinal and normative components in actual behaviour, and on the potential role of social normative processes and stigmatization in homeless people's uptake of services.

The theory of planned behaviour, social identity theory and attitudes toward institutional authority were used to predict the uptake of outreach services over a 3‐week period in a prospective study of 126 homeless people in a major UK city. Consistent with previous research, subjective norm was an important predictor, but so were identification with support services and attitudes to authority. The effect of intention on behaviour was moderated by subjective norm, such that intention affected behaviour more when subjective norm was weak. Subjective norm was affected by identification with support services, which in turn, was predicted by identification with homeless people and attitude to authority. It is concluded that the role of social identity and social norms is of central importance in understanding uptake of outreach services among homeless people. Copyright © 2003 John Wiley & Sons, Ltd.

The theory of planned behaviour (TPB: Ajzen, 1988, 1991) was used as a framework to investigate homeless people's participation in outreach service programmes. In total, 104 homeless people from South Wales were interviewed using a schedule based on the TPB. Congruent with previous research on the TPB, attitude was the dominant predictor of behavioural intentions, and intention and perceived behavioural control were predictive of behaviour. Contrary to predictions, subjective norms also exerted a direct effect on behaviour. The discussion focuses on two issues: first, the utility of social cognition models in explaining the relationship between demographic variables and behaviour in homelessness research; second, the direct effects of norms on behaviour and the extent to which work on social groups might usefully extend research on models such as the TPB to aid understanding of behaviour amongst stigmatized populations.