Joseph S. Mollick

Mobile commerce is the next generation of electronic commerce that allows consumers to perform many transactions via a mobile phone instead of a desktop computer. To online businesses, this commerce channel also allows them to have almost non-stop accessibility to a large population of mobile device users. This study examines the factors affecting intention to use contemporary mobile commerce on the basis of integrating perceived security, subjective norm, innovativeness, and self-efficacy into the TAM model. Statistical analysis results show that self-efficacy and innovativeness are positively related to perceived ease of use. Perceived ease of use has a positive effect on perceived usefulness. Perceived ease of use, perceived usefulness, perceived security, and subjective norm have a positive relationship with intention to use mobile commerce. The theoretical and practical implications are discussed. Finally, future research directions are outlined.

What factors affect individuals' demands that information systems (IS) audits are implemented in the organizations with which they do business? Using concepts and constructs from theoretical literature on individuals’ concerns about organizational information management practices, we build a theoretical model that can explain and predict individuals' demand for information systems audit in organizations. Using data from U. S. university students, we empirically test two hypotheses using a multiple regression model. It was found that students’ concern about error in data and their concern about organizational ethics of information management positively affect students’ demand for IS audit at U. S. universities.

What factors can predict and explain customers’ demand that formal procedures of information management be implemented in information intensive organizations? Using data collected from students at a large U.S. university, we investigate the effects of students’ concern about fairness and their ethical idealism on students’ demand that universities implement formal procedures in managing information about students stored in databases. We find that individuals’ concern about fairness and their ethical idealism positively correlate with their demand for formalization of information management procedures in organizations. Implications of the findings for universities are discussed in light of ethics, strategy, design, control and administration of personal information management systems in organizations.

Fairness of organizational policies regarding management of personal information about customers has gained heightened importance in the phase of the information age dominated by the Internet and e-commerce. This research employed a 2 × 2 × 2 within-subjects experimental design to test the effects of three organizational information management strategy variables on customers' perception of organizational fairness. The three strategy variables presented to customers through privacy policies are seeking customers' informed consent, allowing customers to limit data sharing, and limiting secondary use of data. Analyses of data collected from customers support three hypothesized main effects, all of which are positive.