Michel Léonard

ITM Web of Conferences, open-access proceedings in information technology, computer science and mathematics

ITM Web of Conferences, open-access proceedings in information technology, computer science and mathematics

This paper introduces the Responsible Service logic to clarify the responsibilities of managers in the establishment of services inside society. Nowadays, managers have to foster the discovery of new Exploration and Innovation activities (E&I). Indeed, they have to address business and societal challenges with much more consistency and responsibility, as information technologies (IT) are being infused into the development of products and services. It is a question of exploring how to rendezvous responsible management and IT potential for value co-creation. This paper considers Service Science and its two disciplinary pillars – marketing (Service-Dominant logic), and information technology (Service-IT logic). Then it introduces a third pillar, the Responsible Service logic, to fill the gap between them and, in such a way, to reinforce a cognitive continuum between all these pillars. Thus, the Responsible Service logic will concern all the co-creators of the service, although they have different skills, activities, competencies, and even belong to different entities. This is how it clarifies the real responsibilities of the managers in such a progression.

This paper presents an exploratory approach for the governance of Society in the context of Smarter Life. By answering the challenges of the era of Digitalisation, facing profound societal changes, benefiting from multiple innovations, information systems and services play an outstanding role in improving and enhancing life of humans and contribute to the progress in Smarter Life. This exploratory approach is based on information, whilst information systems and services contribute to developing new practices, creating new situations, generating new added value. In this perspective, information and knowledge can be viewed as information common good, which is in the heart of service design. It is essential that services are designed in an exploratory way, by involving multidisciplinary, multi-institutional, even multi-national actors, whose active participation would lead to the development of new value-added services. This can be done thanks to a protected place adapted to co-construction of information services, Tiers-Lieu for Services (TLS). To assist the dynamics of the servitised Society and support its governing in a sustainable way, an institutional instrument, called people-public-private-partnerships for services (4PS), is presented.

This paper describes our approach for modelling cognitive information systems by putting together formal semantic models, service-oriented approaches, and formalised actionable knowledge. First, we analyse the interdependence of the ontological vision and the service-oriented approaches for modelling the information systems. Second, we formulate the methodology for such conceptual modelling that relies on the actionable knowledge extracted from the usage of information systems. Third, we introduce the approach aiming at integrating this actionable knowledge into initial domain ontologies that increases their semantic expressiveness and consistency. Finally, we define the scope of the perspectives of this research and discuss the priorities of our future work.