Alan Fyall

This research examines nature‐based sustainable tourism destination development (NBSTDD) in Phuket, Thailand via the lens of Bottom‐Up Spillover Effect Theory, sustainable development goals (SDGs), and environmental, social, and governance (ESG) elements. A theoretical model is proposed, integrating these concepts, to understand their influence on locals' perceived quality of life (QoL) and their support for sustainable tourism development. A survey questionnaire was developed to gather data from Phuket residents on their concerns regarding the 17 UN SDGs and ESG dimensions, as well as QoL, sustainable community development, nature‐based tourism development, and the role of government officials in ESG aspects of sustainability. Covariance‐Based Structural Equation Modeling and fuzzy‐set Qualitative Comparative Analysis are applied for the data. The study offers academic and managerial implications for sustainable development by identifying key sustainability priorities of residents and governance factors that can enhance QoL and garner community support.

Purpose: This exploratory study examines the employment of people with intellectual disabilities (PwIDs) in the hospitality and tourism (HT) industry through a sustainable career lens incorporating multiple-stakeholder perspectives. It explores convergent and divergent views of educators, HT employers and PwIDs on school-to-work transition, addressing gaps in prior research that have largely focused on workplace experiences. Design/methodology/approach: Using an exploratory qualitative design, 22 semi-structured interviews were conducted with a convenient and purposive sample of special education faculty and administrators, PwIDs and HT employers and policymakers. Content analysis identified key themes regarding job positions, needed competencies, motivations, challenges and resources. The findings were synthesized into a framework based on the sustainable career perspective, illustrating the dynamic and interrelated transition process and potential pathways for collaboration. Findings: Findings show stakeholders, including educators, PwIDS and HT employers, agree on the diversity and employability of PwIDs and the importance of person–job fit, transferable soft skills and available multi-level supports. However, persistent barriers such as stigma, limited paid internships, workplace integration challenges and post-graduation constraints in housing, transportation and advancement undermine long-term career sustainability, highlighting the limits of short-term placement-focused approaches. Practical implications: Three practical collaboration directions were identified: (1) raising awareness about PwIDS and improving transition process through joint training and coalitions; (2) strengthening organizational capacity to support PwIDs at work by developing initiatives like buddy systems and artificial intelligence job coaches and addressing transportation, affordable housing issues and (3) partnering with HT colleges to educate future industry leaders and engage HT partners. Originality/value: This study presents a more holistic framework by integrating multiple stakeholders, context, time, and outcomes and redefining employment as a dynamic process of human capital transfer and life course development, rather than a static outcome of workplace experience. It offers fresh insights to support cross-sector collaboration in facilitating the school-to-work transition for PwIDs.

Although previous studies have examined revisit intention and the emotional impact of COVID-19 on visitors to nature-based destinations, evidence comparing visitor perceptions before and after the pandemic using independent samples drawn from the same target population remains scarce. This study addresses this gap by comparing 1109 valid surveys collected before COVID-19 (2018–2019) with 1028 surveys collected in the post-pandemic period (2022–2023) from visitors to Florida State Parks. Structural equation modeling (SEM) was employed to examine the relationships among visitors’ evaluations of park services and facilities, conservation attitudes, and willingness to revisit. The findings reveal lower levels of visitor satisfaction with most services and facilities, shorter visit durations, and a higher proportion of frequent visitors in the post-pandemic sample compared with the pre-pandemic sample. The structural model further demonstrates that the effect of service and facility evaluations on willingness to revisit is indirect, with perceived improvements in conservation acting as a significant mediating variable. These findings suggest that investments in visitor services and infrastructure are more likely to foster loyalty when they are perceived as contributing to the conservation of natural resources, providing valuable implications for destination managers and policymakers responsible for protected areas.

This international case study book provides 21 expertly curated case studies on the topic of visitor attractions management, each with detailed implementation

Tourism can influence residents’ well-being in both positive and negative ways. Therefore, it is important to understand the nature of these effects and propose directions for future research from the residents’ perspective of positive tourism. This paper introduces a conceptual framework and proposes theoretical foundations and methods for exploring the impacts of tourism on residents’ well-being. It also aims to contribute to the development of tourism practices that promote well-being for all stakeholders, with a clear emphasis on resident well-being, ensuring that tourism benefits are shared between visitors and the communities they visit.

Destinations around the world face diverse and compound hazards that can lead to crises. Adequate responses exist for some types of crises, and cases of good practice for crisis management have been established. This chapter focuses on the investigation of policies so as to identify potential good practice examples for three dissimilar hazards. Florida is taken as the case study, given the long experience with crises that vary on their magnitude, duration, and severity, as well as its history as a mature tourism destination. We investigate cases of tropical cyclones, harmful algae blooms, and pandemic disease spread. Each of these crises has significantly impacted touristic activities, to the extent that the three disruptions were declared national emergencies by the US Federal government. Recovery policies for tourism, as well as what are considered to be “good practices,” are discussed. The analysis stretches across scale and time, and considers different types of impacts of hazards on tourism, including direct impacts, indirect impacts, and cascading impacts.

Sustainable practices are becoming increasingly important to tourists and hotel guests. As a result, destinations, hotels, and booking platforms are implementing eco-friendly practices and displaying sustainable badges to communicate their efforts to guests. While the use of sustainable badges increases the visibility of eco-friendly hotels, it is unclear whether they actually influence guests’ choices. This study aimed to explore the effects of the presence of sustainable badges and the awareness of sustainable practices on tourists’ attitudes and behavioral intentions using an experimental design. People who previously used a hotel-booking platform were randomly assigned to four hotel-booking scenarios with the manipulated presence of sustainable badges and awareness about sustainable practices on the website. The data analysis techniques included an analysis of variance, moderation, and a mediation analysis. The study’s results provided empirical evidence that the presence of a sustainable badge could have a positive impact on guests’ attitudes toward a hotel and intentions to book a hotel. These results contributed to the body of knowledge on the impact of sustainable practices, addressed an attitude–behavior gap between tourists’ attitudes and behavioral intentions, and provided valuable insights for destination management organizations, hotel managers, booking platforms, and policymakers interested in promoting sustainable tourism practices.