Denilson Sell

Industrial digital transformation has become a strategic priority for manufacturing organizations, yet many initiatives still struggle to move from digital ambition to organizational execution. In Industry 4.0-oriented contexts, this gap persists because transformation depends not only on technologies, processes and investments, but also on the critical knowledge required to sustain success factors across socio-technical systems. This study develops and evaluates a socio-technical systems framework for critical knowledge mapping in industrial digital transformation. Grounded in Design Science Research, the study combines structured literature-based construct development, expert validation and application in an industrial organization. The empirical demonstration was conducted in a large Brazilian-born multinational food and beverage ingredients manufacturing organization, whose identity has been anonymized. The framework connects critical success factors, knowledge domains and knowledge vulnerabilities, enabling a more actionable system-level diagnosis of knowledge readiness, defined as the organizational capacity to identify, mobilize and protect the critical knowledge required for transformation. The application showed that strategic and governance-related factors were relatively more consolidated in the analyzed organization, while the main vulnerabilities were concentrated in human and organizational dimensions, especially knowledge sharing, talent management, workforce readiness and industrial-digital literacy. By linking Industry 4.0 readiness to human-aware and resilient transformation concerns associated with Industry 5.0, the study shows how critical knowledge mapping can support the transition from readiness assessment to socio-technical execution.

Este estudo verificou os determinantes da intenção de profissionais de TI de sair de organizações públicas brasileiras. Os dados foram coletados por meio de um survey com 224 profissionais e analisados por meio dos testes estatísticos de Spearman, Mann-Whitney e Kruskal-Wallis. Os resultados demonstraram que satisfação (tipo de atitude) e normas subjetivas influenciaram a intenção de sair, enquanto controle comportamental percebido não a influenciou. Grande parte dos determinantes individuais (idade, estado civil, sexo e filhos) e burnout (determinante ocupacional) também influenciaram a intenção de sair. Dentre os determinantes organizacionais, percepção de oportunidades de aprendizagem influenciou negativamente a intenção dos profissionais de sair de organizações públicas brasileiras. Esse estudo discutiu esses resultados e apresentou sugestões para estudos futuros.

A notória dificuldade das organizações em orientar as ações de gestão do conhecimento, alcançar assertividade nos investimentos e produzir valor motiva este estudo. Propõe-se um método para guiar o mapeamento e a análise do conhecimento crítico, visando melhor direcionar programas de gestão do conhecimento e assegurar uma contribuição efetiva à estratégia e às entregas institucionais. O método foi desenvolvido com base na Design Science Research, a partir de uma revisão da literatura sobre abordagens de auditoria do conhecimento, análise de práticas comprovadas e experimentação com Inteligência Artificial Generativa em diversas tarefas associadas ao planejamento, mapeamento e análise do conhecimento e confecção da estratégia de gestão do conhecimento. O método vem sendo apropriado no âmbito da Universidade Petrobras e os resultados demonstram um método robusto e completo, que utiliza Inteligência Artificial Generativa para aumentar a eficiência da análise das necessidades organizacionais e garantir maior assertividade nas ações de gestão do conhecimento da empresa.

Knowledge is a fundamental element to enable organizations in anticipating and responding to Operational Safety Events (OSE). The identification and analysis of knowledge flows emerge as strategies to strengthen the potential for organizational resilience, as they qualify the knowäedge necessary for risk mitigation and the strengthening of operational safety. This article presents the results of an empirical research conducted in a sanitation company, aiming to investigate critical knowledge and its flows in complex sociotechnical systems. The research involved interviews with professionals who faced OSEs in their daily activities. OSEs were defined as situations where professionals were able to prevent accidents and/or incidents, successfully dealing with potential threats. To achieve the research objectives, two sequential instruments were used. The first instrument was employed to identify critical knowledge related to OSEs, exploring those mainly related to situational awareness and the repertoire for implementing responses to an OSE. This process revealed a diversity of knowledge, much of which was tacitly present in the minds of professionals and was not formally documented in the company's standard operating procedures. The second instrument was developed to map knowledge flows associated with the identified OSEs. This mapping provided a deeper understanding of how these critical knowledge were shared and used within the organization. The research results evidenced various critical knowledge in the analyzed OSEs, going beyond the information available in tutorials, work plans, or organizations' standard operating procedures. Both instruments used in the interviews were validated and yielded positive results. As a result of this empirical research, the organization now has a valuable understanding of the critical knowledge evidenced, which has the potential to drive organizational learning and strengthen the resilient capabilities of the organization, considering that knowledge resources are a fundamental element for resilience. As a next step, it is aimed to investigate the visual representation of knowledge flows, assess their effectiveness, and provide specific guidelines to enhance knowledge management processes in organizations.

Resilience, viewed from an engineering perspective, refers to a system's inherent ability to regulate its operation before, during, and after disruptions. Knowledge is a critical resource that enables resilient responses, as it is essential for responding, monitoring, anticipating unforeseen events, and learning from their occurrences. However, despite the importance of knowledge in promoting resilience in operational safety, there is a lack of tools in the literature that provide evidence and explanation of knowledge resources. To address this gap, this article presents the development stages of an instrument based on the Critical Decision Method to elicit critical knowledge in Operational Safety Events (OSEs). The instrument includes a set of questions that guide the identification of decision-making points and the exploration of knowledge resources mobilized at each stage, founded on situational awareness, resilience engineering, and knowledge engineering. Prospective analysis sessions and retrospective OSE analyses were conducted with teams of workers from offshore oil and gas production and exploration platforms to assess the instrument's feasibility. The instrument enabled the identification of critical knowledge in both scenarios, which served as valuable input for promoting security and resilience. The instrument also facilitated the identification of opportunities to promote organizational learning and the development of effective actions to strengthen intangible resources that influence resilient responses, thereby enabling a thorough exploration of knowledge resources in retrospective analyses or prospective sessions of accidents and severe operational safety events.

The constant changes in the political, social, and economic scenarios, as well as recent major crises and natural disasters that have affected Santa Catarina, Brazil, and the world, have increased the demand for organisations to provide more resilient responses. Civil Defence organisations are no exception, and they must prioritise the identification and management of critical knowledge to enhance their organisational resilience. In light of this, a case study was carried out in Santa Catarina´s Civil Defence (SCCD), a public government organisation that plays a critical role in the territorial resilience of SC state. The study aimed to evaluate SCCD’s organisational resilience and develop a continuous improvement plan based on critical knowledge. To achieve this, the Resilience Analysis Grid (RAG) was used as a tool to characterise the SCCD’s resilience potential. The analysis showed that the organisation has an appropriate level of resilience potential. However, to identify ways to enhance this potential, it was necessary to analyse critical knowledge for monitoring, anticipating and responding to unexpected events, as well as exploring how SCCD promotes learning in the face of new situations. To do so, a framework was used to analyse critical knowledge to organisational resilience capabilities. This framework was used to present an improvement plan for the organisation's resilience potential, based on the use of techniques and methods for knowledge management. The plan recommended several practical steps that could be taken to enhance the resilience of the SCCD, including the creation of a knowledge management system, the development of training programmes, and the identification and management of critical knowledge. In conclusion, the study highlighted the importance of critical knowledge in enhancing organisational resilience and demonstrated that a continuous improvement plan based on critical knowledge could lead to significant improvements in the resilience of organisations like the SCCD. By following the study's recommendations, organisations can become better equipped to respond to future challenges and maintain their resilience in the face of change and uncertainty.

A identificação do conhecimento determinante às capacidades de antecipação, adaptação e implementação de respostas em face de eventos inesperados é crítico para a promoção da resiliência. Descreve-se um instrumento baseado no Método das Decisões Críticas para elicitar conhecimentos determinantes em eventos de segurança operacional. O instrumento reúne um conjunto de perguntas que direciona a identificação dos pontos de tomada de decisão, tomando como base fundamentos de consciência situacional, da engenharia de resiliência e do conhecimento. A análise de viabilidade da proposta deu-se por meio da análise prospectiva de eventos de segurança operacional na indústria de óleo e gás, orientada pela técnica de storytelling, na qual foi possível qualificar os conhecimentos determinantes nos cenários prospectados e identificar oportunidades para promover a aprendizagem organizacional.

Observatórios de conhecimento buscam instrumentalizar processos de conhecimento e são orientados a finalidades diversas. Neste artigo procura-se descrever como a Plataforma iAraucária foi estruturada à luz do conceito de plataformas digitais e observatórios de conhecimento. A iAraucária busca estabelecer método e instrumental para apoiar a mobilização de atores e de recursos seguindo a lógica de formação dos Novos Arranjos de Pesquisa e Inovação – NAPIs - para a promoção da inovação no Estado do Paraná. Por meio de uma pesquisa bibliográfica e documental, identificou-se os elementos que caracterizam observatórios de conhecimento, os quais considerados no projeto e no desenvolvimento do observatório da iAraucária. Descreve-se ainda os principais recursos do observatório e os resultados obtidos por meio dos recursos da plataforma.

O objetivo desta pesquisa foi mapear as características da produção científica sobre o constructo fluxo de conhecimento, por meio de análises dos indicadores bibliométricos e sociométricos, a fim de descobrir o estado da arte e contribuir com sugestões de futuras pesquisas. Com base em 1.988 artigos e reviews extraídos da base de dados Scopus, foram realizadas análises. Os resultados indicam que (i) a pesquisa sobre fluxo de conhecimento, desde 2013 passa por um momento de estabilização, com número de estudos e publicações constantes nos últimos anos; (ii) os principais autores estão divididos entre os continentes asiático, europeu e americano, não tendo uma hegemonia; (iii) as abordagens proeminentes são a relação de fluxo de conhecimento dentro dos processos de gestão do conhecimento, e dentro do ecossistema de inovação. Limitações da pesquisa também foram destacadas

Understood that knowledge loss is an imminent risk to organizations as it occurs when employees with valuable knowledge leave the organization, when there are problems with codified knowledge or when the organization does not properly manage knowledge. In this context, organizational resilience can be affected, since intangible resources enable organizational responses to the unexpected. Considering that the aspects that generate losses can be common to organizations, it is also important to identify what are the possible gains that the system has, as a result of these situations. Thus, the objective of this article is to understand the state of the art under knowledge loss in the context of organizational resilience and to identify the possible gains arising from these critical situations. As a proposal, a classification according to the concept of Intellectual Capital based on the three main dimensions: Human Capital, Structural Capital and Relational Capital. Thus, a literature review was carried out in order to identify the impacts of the loss of knowledge on resilient responses, as well as the gains for the organizational system. This theoretical study aimed to contribute to the scientific advancement of knowledge loss, to the advancement of organizational resilience aspects, as well as to Intellectual Capital. Also, it was proposed to advance in the understanding of knowledge gains, since regular aspects to organizations such as turnover, waste of knowledge, low volume of specialists and absences from work generate risks to critical knowledge. These, in turn, affect the resilience and structures of the IC. Presenting knowledge vulnerabilities makes it possible to identify possible positive impacts, in order to ensure proper knowledge management, in favor of organizational resilience and its sustainability. As a result, the study showed that the loss of knowledge is mainly from Human Capital, however there are direct and positive impacts on the structural and relational capital of the organization, as loss mitigation strategies lead to strategies for strengthening relationships and internal improvements in its structure. Furthermore, the creation of unlearning and organizational learning environments can contribute to the resilience of the system.