Antony King Fung Wong

This study examined how workplace telepressure and cyber incivility, as work-related stressors, affect individual and work-related outcomes in hospitality employees, using a mixed-methods approach. After developing a draft, following a thorough literature review and interviews with hotel staff, the drafted questions were refined through a pre-test and a pilot test. Finally, the main survey was conducted with 792 hotel staff in China. Structural equation modeling was performed using Mplus (Version 8.3) to test both direct and serial mediating effects. It was found that workplace telepressure and cyber incivility, through the serial mediating effect of technostress and poor mental health, had a significant impact on work–life wellbeing and work pleasure as individual-related outcomes, and on service recovery failure and service delay response as work-related outcomes. The findings may help in managing employees’ individual-related and work-related stressors triggered by modern digital technologies.

This study develops and validates a multi-dimensional identity-based scale for measuring LGBTQ+-friendly destination images, grounded in the sexual orientation, gender identity, and gender expression dimensions. Through qualitative and empirical testing with 654 international tourists in Thailand, the scale demonstrates strong psychometric properties, including reliability, convergent validity, discriminant validity, and nomological validity. The overall LGBTQ+-friendly destination image significantly predicts tourists’ satisfaction, word-of-mouth, and revisit intentions, highlighting its predictive validity. Notably, LGBTQ+ friendliness has universal relevance; while friendliness toward diverse sexual orientations and gender expressions is a central determinant for all tourists, including non-LGBTQ+ travelers, friendliness toward diverse gender identities holds particular importance for LGBTQ+ travelers. The scale is designed for broad application in assessing LGBTQ+-friendly destination images in diverse tourism contexts. This validated tool offers destination marketing organizations a comprehensive framework to assess and enhance LGBTQ+ friendliness, benefiting both LGBTQ+ and non-LGBTQ+ travelers through its association with general safety and openness.

Medical tourism offers specialized healthcare services and leisure opportunities, serving as a critical journey for transgender individuals seeking gender affirmation. Drawing upon social identity framework, gender affirmation contributes to membership and belongingness within a gender group, enhancing social acceptance. Medical tourism is often the only option for some transgender individuals due to local social stigma and discrimination, exposing them to greater vulnerability. However, there is limited research that explores transgender perspectives. This study deploys planned behavior and protection motivation theories to identify influential factors in transgender medical travel intentions. Employing a structured survey, rigorously designed and distributed among 435 Thai and Filipino transgender participants, the research quantitatively assessed how attitudes, norms, efficacy, and identity factors significantly influence their decisions, overshadowing health threat perceptions. Findings suggest responsible strategies that promote holistic transgender well‐being and highlight the need for a nuanced approach when navigating sociocultural and legal dynamics in transgender medical tourism.

This study represents a systematic review and analysis of the research landscape concerning the mental health and psychological well-being (MHPW) of employees in the hospitality and tourism sector. Comprehensive bibliometric analysis, intellectual network mapping, and critical qualitative content analysis were performed utilizing a dataset of 184 relevant articles. From these analyses, eight critical reflections were derived, and a future research agenda was outlined. This agenda includes exploring positive enhancers of MHPW, advocating for holistic conceptualizations of MHPW, encouraging cross-cultural and interdisciplinary collaborations, assessing the impacts of technology on mental health, developing industry-specific assessments, diversifying research methodologies with multidisciplinary theories, conducting multi-level analyses of influencing factors, and investigating the pandemic’s long-term impact on career perceptions and mental health reforms within the industry. Findings offer pivotal directions for future research and aim to advance the understanding and enhancement of MHPW in the global hospitality and tourism workforce through impactful scholarship.