Marek Korczynski

In the context of the rising power of capital over labour, research on labour mobilization is important. From the research literature, we know that labour mobilizations might be initiated by trade unions or via workers’ self-organization. Yet, we know little about the cultural and social processes through which individual workers come to self-organize in the first place. To address this gap, we present ethnographic research on precarious migrant workers mobilizing with the support of an Italian independent union called SICobas. Our study highlights three processes of self-organizing: formulating shared meanings of discontent, identifying as a group using symbols of inequality and exclusion, and forming communities of struggle. Drawing on Scott’s understanding of resistance, we theorize these three processes as ‘informal cultures of resistance’. This concept contributes to emergent research on workers’ self-organization, showing the significance of the cultural and social processes that can often underpin formal labour mobilizations.

Sociological analysis of emotional labour can be aided by considering how institutional logics inform the performance of emotional labour. We consider the link between institutional logics and emotional labour by conducting an in-depth case study of junior doctors in a large UK hospital. We point to three key institutional logics – bureaucratic, consumerist and professional logics – and show how they inform the emotional labour of junior doctors. We also consider how doctors respond to these logics through enactment processes of choice, resistance and negotiation. In this way, we make an important theoretical contribution by identifying the way that institutional logics relate to the performance of emotional labour. We also make an important empirical contribution by contributing to a growing body of ethnographies on the emotional labour of doctors.

In examining the collective mobilisation of migrant workers, scholars have explored the emergence of community organisations as alternative forms of worker representation. However, community unionism scholars tend to adopt a union-centric perspective, which leaves unexplored the complex nature of community organisations. We argue that it is important to adopt a ‘community’-oriented perspective. Such a perspective allows us to explore varied capacity for collective actions and different forms of identity framing across community organisations. We argue that these can affect the union–community relationship and organising outcomes. By comparing ethnographic case studies of the role of two community organisations vis-a-vis the collective mobilisation of migrant workers, we conclude that community organisations which focus on participatory internal relations, and which frame collective identities (including class) in an intersectional way, are more likely to have reciprocal relationships with trade unions and contribute to collective mobilisation.

This paper develops the critique of psychologisation by going narrow and deep into the analysis of the concept of the psychological contract. In its early incarnation, the psychological contract literature explored key elements at the heart of the employment relationship. However, in the current mainstream psychological contract literature, there are four key problems. The paper shows that these problems match on to the wider problems associated with pyschologisation. The concept of the social contract of work is put forward as a way to return productively to the original focus of the field. The social contract of work is defined as workers' implicit, collective, and socially embedded understanding of the effort bargain at work.

One of the most important focuses in social theory within the last decade has been upon the commons. We contribute to the emerging scholarship on the commons. We point out that this literature tends to neglect the workplace. We then argue that the workplace should be included as a potentially important arena of commoning. Going to studies of the workplace, we find that scholarship has implicitly found key emergent elements of commoning within the social relations of work. We develop a concept of the workplace commons, and consider arguments that the workplace commons is merely a fix for capitalism.

There has been an upsurge of interest regarding how actors engage with art within organizational processes. However, scholars have tended not to study the role of art within contemporary collective labour organizing. This article focuses on how participatory art may support flat, participative labour organizing, particularly among marginalized, relatively powerless workers. We present an ethnographic account of how art practices are deeply embedded within the flat organizing processes of Justice for Domestic Workers, a self-organizing group of migrant domestic workers in London. We reflect on this case to theorize the art of flat organizing, an ideal type of a set of participatory art practices that are compatible with and supportive of flat labour organizing.

There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework for exploring the role of music in service exchanges. Two central factors are identified – first, how workers hear, and respond to, the music soundscape, and, second, their relations with customers, given these have the potential to be both alienating and positive to the point of meaningful social interaction. From these, a 2×2 matrix is constructed, comprising four potential scenarios. The authors argue for the likely importance of music’s role as a bridge for sociality between worker and customer. The article considers this theorizing by drawing upon interviews with 60 retail and café workers in UK chains and independents, and free text comments collected through a survey of workers in a large service retailer. The findings show broad support for music acting as a bridge for sociality. Service workers appropriate music for their own purposes and many use this to provide texture and substance to social interactions with customers.

This chapter examines the underpinnings of collective resistance in a nonunion factory. I begin by acknowledging the important contribution made by Randy Hodson and others who have uncovered key material structural underpinnings of collective resistance in workplaces. Such an approach, however, leaves large unanswered questions about collective agency. I argue that a focus upon the potential links between lived culture and collective resistance can bring us closer to an understanding of collective agency. To this end, I present key findings of an ethnographic study of culture and resistance at window-blinds factory. I outline the informal collective resistance enacted by the workers in the factory and offer an analysis of the structural factors underpinning the considerable resistance at this factory. The second half of the chapter is dedicated to outlining the everyday Stayin’ Alive culture on the shopfloor and to analyzing the dotted lines that led from this culture to the collective resistance.

The collective mobilization of migrant workers is an important issue for analysis. Three key barriers to the mobilization of migrant workers have been identified – employment conditions, which tend to prevent migrant workers coming together; the framings held by migrant workers, which marginalize an understanding of their position as that of exploited workers; and the issue of the sustainability of any mobilization. The article examines migrant domestic workers as a case in which collective mobilization appears highly unlikely. The article uses the social movement approach as a meta-theoretical framing to explore the collective mobilization of migrant domestic workers in London. As such, it analyses how the ‘unorganizable’ organize. We show that mobilization changed the framing of migrant domestic workers from ‘labourers of love’ to workers with rights. It was able to do this because it addressed the three barriers to mobilization: by creating a space for the development of communities of coping among migrant workers; by using politicized learning; and by using participative democracy and collective leadership development, tied to links with formal organizations. The article argues for the importance of social scientists examining the creative processes by which migrant workers move towards collective mobilization, and for the utility of a social movement approach in this process.