Edith Maier

With the increasing proliferation of security-critical voice-based services such as voice banking, user authentication on smart speakers is becoming a vital requirement. Prior research on verifying the speaker’s identity has been taken a technical perspective predominantly, while respective user-centered research is scarce. To investigate authentication methods for smart speakers from a user’s perspective, we conducted a multi-method experiment. In a comprehensive online survey (n = 696) and a comparative lab study (n = 18) with an advanced functional prototype we studied 6 authentication methods (spoken PIN, biometrics, app with button/voice confirmation, card reader, sound authentication) regarding their perceived security and ease of use. While token-based authentication approaches (in particular an authenticator app on a smartphone) typically are perceived as more secure, they are found inferior when it comes to the ease of use. The currently most frequently used authentication method for smart speakers, the spoken PIN method, seems to represent a compromise between security and ease of use. The sophisticated sound authentication was appreciated for its ease of use, however, was rated worst regarding the perceived security.

Voice assistants have become embedded in people’s private spaces and domestic lives where they gather enormous amounts of personal information which is why they evoke serious privacy concerns. The paper reports the findings from a mixed-method study with 65 digital natives, their attitudes to privacy and actual and intended behaviour in privacy-sensitive situations and contexts. It also presents their recommendations to governments or organisations with regard to protecting their data. The results show that the majority are concerned about privacy but are willing to disclose personal data if the benefits outweigh the risks. The prevailing attitude is one characterised by uncertainty about what happens with their data, powerlessness about controlling their use, mistrust in big tech companies and uneasiness about the lack of transparency. Few take steps to self-manage their privacy, but rely on the government to take measures at the political and regulatory level. The respondents, however, show scant awareness of existing or planned legislation such as the GDPR and the Digital Services Act, respectively. A few participants are anxious to defend the analogue world and limit digitalization in general which in their opinion only opens the gate to surveillance and misuse.

Scientists promote the fostering of caring communities as a means of sustainably coping with demographic changes. They consider community-based technologies to have a high potential for supporting the establishment of caring communities. However, implementing community-based technologies is a complex endeavor, making sustainable adoption difficult. We have developed a maturity model aimed at standardizing the monitoring and evaluation of neighborhood projects. Based on a maturity model for integrated care, we conducted a Delphi study, to develop a maturity model for information and communication technology (ICT)-supported neighborhood development. In eight case studies, the model was validated and subsequently adapted to the specific needs and requirements of neighborhood projects. These studies emphasized the importance of at least 12 decisive dimensions and showed that the maturity model could be applied at different stages of a project. The current form of the maturity model can be used to help orient, as well as monitor and evaluate, neighborhood development projects. Future work will be necessary to further develop accompanying materials and services and to foster the exchange of best practices and experience between projects.

Background: Most people wish to die at home, but most people in Switzerland die in hospitals or nursing homes. Family caregivers often offer support so patients with palliative care needs can stay at home for as long as possible. However, crises and unplanned hospital admissions often occur in this setting because of family caregiver strain and symptom severity in patients. The so-called smart devices such as wearables or smartphones offer the opportunity to continuously monitor certain parameters and recording symptom deteriorations. By providing professionals with this information in a timely manner, crises in the home could be avoided.Objective: The aim of this interdisciplinary study is to explore the symptom burden of people with palliative care needs who are cared for at home and to understand the development of crises in the home care setting. On the basis of the findings from this study, we will develop an early warning system to stabilize the home care situation and to prevent critical events from happening, thereby reducing avoidable hospitalizations.Methods: A mixed method study is being conducted consisting of 4 main consecutive phases: (1) developing the monitoring system; (2) pretesting the system and adapting it to user needs; (3) conducting the study in the palliative home care setting with approximately 40 patients; and (4) distinguishing symptom patterns from the collected data specific to crisis emergence, followed by the development of an early warning system to prevent such crises. In study phase 3, each patient will receive an upper arm sensor and a symptom diary to assess symptom burden related to patients and family caregivers. A within-case analysis will be conducted for each patient’s situation followed by a cross-case comparison to identify certain symptom patterns that may predict symptom deterioration (study phase 4).Results: The collaboration with the local mobile palliative care team for participant recruitment and data collection has been established. Recruitment is forthcoming.Conclusions: We expect the findings of this study to provide holistic insight into symptom burden and the well-being of patients with palliative care needs and of their family caregivers. This information will be used to develop an early warning system to avoid the occurrence of potential crises, thereby improving palliative care provision at home.International Registered Report Identifier (IRRID): PRR1-10.2196/13933

BACKGROUND Most people wish to die at home, but most people in Switzerland die in hospitals or nursing homes. Family caregivers often offer support so patients with palliative care needs can stay at home for as long as possible. However, crises and unplanned hospital admissions often occur in this setting because of family caregiver strain and symptom severity in patients. The so-called smart devices such as wearables or smartphones offer the opportunity to continuously monitor certain parameters and recording symptom deteriorations. By providing professionals with this information in a timely manner, crises in the home could be avoided. OBJECTIVE The aim of this interdisciplinary study is to explore the symptom burden of people with palliative care needs who are cared for at home and to understand the development of crises in the home care setting. On the basis of the findings from this study, we will develop an early warning system to stabilize the home care situation and to prevent critical events from happening, thereby reducing avoidable hospitalizations. METHODS A mixed method study is being conducted consisting of 4 main consecutive phases: (1) developing the monitoring system; (2) pretesting the system and adapting it to user needs; (3) conducting the study in the palliative home care setting with approximately 40 patients; and (4) distinguishing symptom patterns from the collected data specific to crisis emergence, followed by the development of an early warning system to prevent such crises. In study phase 3, each patient will receive an upper arm sensor and a symptom diary to assess symptom burden related to patients and family caregivers. A within-case analysis will be conducted for each patient’s situation followed by a cross-case comparison to identify certain symptom patterns that may predict symptom deterioration (study phase 4). RESULTS The collaboration with the local mobile palliative care team for participant recruitment and data collection has been established. Recruitment is forthcoming. CONCLUSIONS We expect the findings of this study to provide holistic insight into symptom burden and the well-being of patients with palliative care needs and of their family caregivers. This information will be used to develop an early warning system to avoid the occurrence of potential crises, thereby improving palliative care provision at home.