Megashnee Munsamy
Current Organizations / Institutes
The organizations/institutes from the scholar's latest article
Previous Organizations / Institutes
The organizations / institutes from the scholar's other articles in the past ten years
Research Subjects
Megashnee Munsamy has a total of 18 co-authors. Here are the top co-authors by number of shared publications:
- Arnesh Telukdarie
University of Johannesburg
13 shared publications - Marietta M. Squire
Johns Hopkins University
2 shared publications - Noluthando Gamede
University of Johannesburg
2 shared publications - Takeru Igusa
Johns Hopkins University
2 shared publications - Thabile Dube
University of Johannesburg
2 shared publications E. Okpoko Clement
University of Johannesburg, Bunting Campus, Johannesburg, 0093, South Africa
1 shared publication
Latest Publications
- 1 April 2026
- Published by Springer Nature
- p. 269-281
An Overview of the Theoretical Approaches to Transforming Healthcare in Society 5.0
- 1 April 2026
- Published by Springer Nature
- p. 269-281
An Overview of the Theoretical Approaches to Transforming Healthcare in Society 5.0
- 1 March 2026
- Published by Bucharest University of Economic Studies in Business Excellence and Management
- Vol. 16 (1) , 24-43
IMPACT OF INDUSTRY 4.0 ON THE INTEGRATION OF SMES INTO GVCS: A SYSTEMATIC LITERATURE REVIEW
The study aims to investigate the integration of Small and Medium-sized Enterprises (SMEs) into global value chains (GVCs) with Industry 4.0 enablement. This integration is essential, yet research on the comprehensive application of Industry 4.0 digital technologies for this purpose is limited. This study addresses the established gap through a systematic literature review (SLR) using the PRISMA methodology to analyze the impact of Industry 4.0 technologies on SME integration into global value chains. Utilizing VOSviewer for bibliometric analysis, the research identifies key themes such as innovation, digital transformation, and smart manufacturing, alongside critical technologies like the Internet of Things, big data analytics, and artificial intelligence. The SLR analyzed 955 relevant articles published between 2015 and 2023. The findings reveal a significant lack of comprehensive literature on the integration of SMEs into global value chains, particularly regarding the exploration of technologies such as blockchain, robotics, and cybersecurity, in both academic and industrial settings. There is therefore a need for industry players, academia, and policymakers to establish more targeted strategies for SMEs and global value chain integration in the context of Industry 4.0.
- 1 March 2026
- Published by Bucharest University of Economic Studies in Business Excellence and Management
- Vol. 16 (1) , 24-43
IMPACT OF INDUSTRY 4.0 ON THE INTEGRATION OF SMES INTO GVCS: A SYSTEMATIC LITERATURE REVIEW
The study aims to investigate the integration of Small and Medium-sized Enterprises (SMEs) into global value chains (GVCs) with Industry 4.0 enablement. This integration is essential, yet research on the comprehensive application of Industry 4.0 digital technologies for this purpose is limited. This study addresses the established gap through a systematic literature review (SLR) using the PRISMA methodology to analyze the impact of Industry 4.0 technologies on SME integration into global value chains. Utilizing VOSviewer for bibliometric analysis, the research identifies key themes such as innovation, digital transformation, and smart manufacturing, alongside critical technologies like the Internet of Things, big data analytics, and artificial intelligence. The SLR analyzed 955 relevant articles published between 2015 and 2023. The findings reveal a significant lack of comprehensive literature on the integration of SMEs into global value chains, particularly regarding the exploration of technologies such as blockchain, robotics, and cybersecurity, in both academic and industrial settings. There is therefore a need for industry players, academia, and policymakers to establish more targeted strategies for SMEs and global value chain integration in the context of Industry 4.0.
- Open Access
- 26 December 2025
- Published by MDPI AG in Sustainability
- Vol. 18 (1) , 282
Unpacking Key Systems Towards a Sustainable Education Ecosystem
Predicting the sustainability of national educational systems presents a complex, multifaceted issue due to the intricate connections between education and wider societal, economic, healthcare, and technological sectors. Current educational models tend to be rigid, narrow in focus, and insufficiently responsive to these changing external factors. This research seeks to fill this void by framing education as an ecosystem and creating a methodological framework that merges systems thinking with sophisticated data-driven methods. The study’s aim is to outline, quantify, and analyze the relationships among education-related subsystems to guide the creation of an adaptive, sustainability-focused educational ecosystem. A mixed-methods approach was utilized, incorporating qualitative coding, system mapping, and natural language processing techniques (specifically Word2Vec) to uncover relational patterns within a structured literature set. These findings were integrated with quantitative metrics to assess subsystem efficacy and pinpoint leverage points. The investigation centers on five primary systems in the education ecosystem: Business, Economic, Government, Healthcare, and Sustainability. The Word2Vec analysis identified significant conceptual relationships between these systems, while the quantitative evaluation indicated strong performance across curriculum, policy, and healthcare metrics. Conversely, inclusivity and accreditation displayed weaker outcomes, indicating areas that need focused improvement. The results highlight the benefits of merging systems thinking with NLP-driven relational analysis as a methodological innovation in education research. The study offers evidence-based recommendations for prioritizing factors that can boost system efficacy and create beneficial cross-system ripple effects, aiding in the advancement of adaptive and sustainable educational ecosystems.
- 26 December 2025
- Published by MDPI AG in Sustainability
- Vol. 18 (1) , 282
Open AccessUnpacking Key Systems Towards a Sustainable Education Ecosystem
Predicting the sustainability of national educational systems presents a complex, multifaceted issue due to the intricate connections between education and wider societal, economic, healthcare, and technological sectors. Current educational models tend to be rigid, narrow in focus, and insufficiently responsive to these changing external factors. This research seeks to fill this void by framing education as an ecosystem and creating a methodological framework that merges systems thinking with sophisticated data-driven methods. The study’s aim is to outline, quantify, and analyze the relationships among education-related subsystems to guide the creation of an adaptive, sustainability-focused educational ecosystem. A mixed-methods approach was utilized, incorporating qualitative coding, system mapping, and natural language processing techniques (specifically Word2Vec) to uncover relational patterns within a structured literature set. These findings were integrated with quantitative metrics to assess subsystem efficacy and pinpoint leverage points. The investigation centers on five primary systems in the education ecosystem: Business, Economic, Government, Healthcare, and Sustainability. The Word2Vec analysis identified significant conceptual relationships between these systems, while the quantitative evaluation indicated strong performance across curriculum, policy, and healthcare metrics. Conversely, inclusivity and accreditation displayed weaker outcomes, indicating areas that need focused improvement. The results highlight the benefits of merging systems thinking with NLP-driven relational analysis as a methodological innovation in education research. The study offers evidence-based recommendations for prioritizing factors that can boost system efficacy and create beneficial cross-system ripple effects, aiding in the advancement of adaptive and sustainable educational ecosystems.
- Open Access
- 12 April 2025
- Published by Ifjúsági Paktum Egyesület in GiLE Journal of Skills Development
- Vol. 5 (1) , 4-25
Skills Prediction for the South African Food and Beverages Manufacturing Sector
The high unemployment rate, especially among the youth in South Africa, necessitates addressing the skills requirements to meet the labour market demands. In South Africa, the Sector Education and Training Authorities are mandated to identify and provide the skills demanded. A quantitative approach of big data analytics is proposed for predicting the future skills of the South African food and beverages manufacturing sector. The source of big data is skills-related publications from the Elsevier Scopus database, for the period 1999 to 2020. Natural language processing, and word representation technique was applied to quantify and analyse year-on-year change of author and index keywords, subject areas and number of publications towards the determination of the future skills requirement. The analysis identified four vital skills: (1) entrepreneurship inclusive of digital skills; (2) data analytics inclusive of AI, simulation, and modelling; (3) digital tools and technologies implementation, and operation; and (4) sustainable operations skills of advanced process control, and energy, water, and resource optimisation. The identified skills were comparatively analysed with the World Economic Forum predictions for skills requirements for 2025, with the results aligning to the findings and validating the approach. The approach is applicable to any Sector Education Training Authority in South Africa. This enables enhanced skills planning to better prepare the South African workforce, especially youth, given the persistent challenges to completion of Grade 12 leading to access to higher education. It is acknowledged that youth with tertiary qualifications have a better chance of employment than those without, thus skills planning initiatives is essential. The skills gap cannot be instantaneously addressed but requires a long-term strategic effort from all stakeholders in the skills ecosystem. As a starting point in youth skills development, short courses to workshops to workplace training is a feasible option.
- 12 April 2025
- Published by Ifjúsági Paktum Egyesület in GiLE Journal of Skills Development
- Vol. 5 (1) , 4-25
Open AccessSkills Prediction for the South African Food and Beverages Manufacturing Sector
The high unemployment rate, especially among the youth in South Africa, necessitates addressing the skills requirements to meet the labour market demands. In South Africa, the Sector Education and Training Authorities are mandated to identify and provide the skills demanded. A quantitative approach of big data analytics is proposed for predicting the future skills of the South African food and beverages manufacturing sector. The source of big data is skills-related publications from the Elsevier Scopus database, for the period 1999 to 2020. Natural language processing, and word representation technique was applied to quantify and analyse year-on-year change of author and index keywords, subject areas and number of publications towards the determination of the future skills requirement. The analysis identified four vital skills: (1) entrepreneurship inclusive of digital skills; (2) data analytics inclusive of AI, simulation, and modelling; (3) digital tools and technologies implementation, and operation; and (4) sustainable operations skills of advanced process control, and energy, water, and resource optimisation. The identified skills were comparatively analysed with the World Economic Forum predictions for skills requirements for 2025, with the results aligning to the findings and validating the approach. The approach is applicable to any Sector Education Training Authority in South Africa. This enables enhanced skills planning to better prepare the South African workforce, especially youth, given the persistent challenges to completion of Grade 12 leading to access to higher education. It is acknowledged that youth with tertiary qualifications have a better chance of employment than those without, thus skills planning initiatives is essential. The skills gap cannot be instantaneously addressed but requires a long-term strategic effort from all stakeholders in the skills ecosystem. As a starting point in youth skills development, short courses to workshops to workplace training is a feasible option.
- Open Access
- 12 February 2025
- Published by MDPI AG in International Journal of Environmental Research and Public Health
- Vol. 22 (2) , 265
System Models for Synchronous Strategies in Operational Healthcare Forecasting
The delivery of healthcare in Low-to-Medium-Income Countries (LMICs) has long posed challenges, with established models predominantly found in wealthier nations. These models are found to be either strategic or operational, and very rarely combine these two perspectives. Most importantly, these models lack a comprehensive, holistic and synchronous construct that accompanies a systems thinking approach. This research evaluates international best practices, fundamental global theories and existing systems and tools in healthcare through a systems approach. It collates these data to propose a customized systems-based, comprehensive framework for modeling and optimizing both the management and operational tiers of healthcare in LMICs. The approach is based on the adoption of digital tools, inclusive of AI, to analyze, assimilate, align and develop advanced, holistic and inclusive frameworks. The current gap in global healthcare delivery is characterized by an ongoing lack of ability to provide quality and cost-effective care, especially in the LMICs. Despite the fact that developmental challenges are unique and specific to respective countries, there are commonalities with regard to healthcare processes that present opportunities for optimization. The main challenge lies in the effective collation and synchronization of data and tools with the specific contexts of each country. This situation highlights the need for a cohesive systems approach to enhance healthcare delivery in LMICs, allowing for tailored solutions that can bridge existing gaps. This paper presents a strategic model, with initial data quantification guiding the development of the system model. The practical significance of this research lies in its potential to transform healthcare delivery in LMICs, leading to enhanced access and quality of care through optimized systems.
- 12 February 2025
- Published by MDPI AG in International Journal of Environmental Research and Public Health
- Vol. 22 (2) , 265
Open AccessSystem Models for Synchronous Strategies in Operational Healthcare Forecasting
The delivery of healthcare in Low-to-Medium-Income Countries (LMICs) has long posed challenges, with established models predominantly found in wealthier nations. These models are found to be either strategic or operational, and very rarely combine these two perspectives. Most importantly, these models lack a comprehensive, holistic and synchronous construct that accompanies a systems thinking approach. This research evaluates international best practices, fundamental global theories and existing systems and tools in healthcare through a systems approach. It collates these data to propose a customized systems-based, comprehensive framework for modeling and optimizing both the management and operational tiers of healthcare in LMICs. The approach is based on the adoption of digital tools, inclusive of AI, to analyze, assimilate, align and develop advanced, holistic and inclusive frameworks. The current gap in global healthcare delivery is characterized by an ongoing lack of ability to provide quality and cost-effective care, especially in the LMICs. Despite the fact that developmental challenges are unique and specific to respective countries, there are commonalities with regard to healthcare processes that present opportunities for optimization. The main challenge lies in the effective collation and synchronization of data and tools with the specific contexts of each country. This situation highlights the need for a cohesive systems approach to enhance healthcare delivery in LMICs, allowing for tailored solutions that can bridge existing gaps. This paper presents a strategic model, with initial data quantification guiding the development of the system model. The practical significance of this research lies in its potential to transform healthcare delivery in LMICs, leading to enhanced access and quality of care through optimized systems.
- Open Access
- 9 July 2024
- Published by MDPI AG in Sustainability
- Vol. 16 (14) , 5857
Navigating Digital Challenges for SMEs: A Two-Tier Approach to Risks Mitigation and Sustainability
The global significance of SMEs has traditionally been recognized as a key driver of economic growth and sustainability. The emergence of digital technologies and Information and Communication Technology for Development (ICT4D) holds significant potential to further enhance this impact. However, SMEs in developing countries have faced challenges in adopting sustainable, resource-intensive digital systems. Factors such as limited skills, financial constraints, and the alignment of suitable solutions hinder this adoption. To address these challenges and promote sustainable digital transformation, this study proposes a two-tier approach. The first prong employs Natural Language Processing (NLP) techniques, including Word2Vec, for global analysis and digital systems identification. The second prong involves a country-specific analysis of SMEs’ digital requirements. This two-tier analysis aims to uncover the actual digital needs of SMEs while shedding light on high-intensity global SME activities that, if integrated through ICT4D, could effectively address the risks and challenges SMEs face in adopting, implementing, and maintaining digital systems. In addition, the study develops systems required by SMEs to optimize their business processes and production, thereby promoting their growth and sustainability in the digital era. The results of this study demonstrate the effectiveness of these proposed methods in addressing digital challenges for SMEs and fostering sustainable development.
- 9 July 2024
- Published by MDPI AG in Sustainability
- Vol. 16 (14) , 5857
Open AccessNavigating Digital Challenges for SMEs: A Two-Tier Approach to Risks Mitigation and Sustainability
The global significance of SMEs has traditionally been recognized as a key driver of economic growth and sustainability. The emergence of digital technologies and Information and Communication Technology for Development (ICT4D) holds significant potential to further enhance this impact. However, SMEs in developing countries have faced challenges in adopting sustainable, resource-intensive digital systems. Factors such as limited skills, financial constraints, and the alignment of suitable solutions hinder this adoption. To address these challenges and promote sustainable digital transformation, this study proposes a two-tier approach. The first prong employs Natural Language Processing (NLP) techniques, including Word2Vec, for global analysis and digital systems identification. The second prong involves a country-specific analysis of SMEs’ digital requirements. This two-tier analysis aims to uncover the actual digital needs of SMEs while shedding light on high-intensity global SME activities that, if integrated through ICT4D, could effectively address the risks and challenges SMEs face in adopting, implementing, and maintaining digital systems. In addition, the study develops systems required by SMEs to optimize their business processes and production, thereby promoting their growth and sustainability in the digital era. The results of this study demonstrate the effectiveness of these proposed methods in addressing digital challenges for SMEs and fostering sustainable development.
- Open Access
- 11 August 2023
- Published by MDPI AG in Information
- Vol. 14 (8) , 454
Industry 4.0 Technological Advancement in the Food and Beverage Manufacturing Industry in South Africa—Bibliometric Analysis via Natural Language Processing
The food and beverage (FOODBEV) manufacturing industry is a significant contributor to global economic development, but it is also subject to major global competition. Manufacturing technology evolution is rapid and, with the Fourth Industrial Revolution (4IR), ever accelerating. Thus, the ability of companies to review and identify appropriate, beneficial technologies and forecast the skills required is a challenge. 4IR technologies, as a collection of tools to assist technological advancement in the manufacturing sector, are essential. The vast and diverse global technology knowledge base, together with the complexities associated with screening in technologies and the lack of appropriate enablement skills, makes technology selection and implementation a challenge. This challenge is premised on the knowledge that there are vast amounts of information available on various research databases and web search engines; however, the extraction of specific and relevant information is time-intensive. Whilst existing techniques such as conventional bibliometric analysis are available, there is a need for dynamic approaches that optimise the ability to acquire the relevant information or knowledge within a short period with minimum effort. This research study adopts smart knowledge management together with artificial intelligence (AI) for knowledge extraction, classification, and adoption. This research defines 18 FOODBEV manufacturing processes and adopts a two-tier Natural Language Processing (NLP) protocol to identify technological substitution for process optimisation and the associated skills required in the FOODBEV manufacturing sector in South Africa.
- 11 August 2023
- Published by MDPI AG in Information
- Vol. 14 (8) , 454
Open AccessIndustry 4.0 Technological Advancement in the Food and Beverage Manufacturing Industry in South Africa—Bibliometric Analysis via Natural Language Processing
The food and beverage (FOODBEV) manufacturing industry is a significant contributor to global economic development, but it is also subject to major global competition. Manufacturing technology evolution is rapid and, with the Fourth Industrial Revolution (4IR), ever accelerating. Thus, the ability of companies to review and identify appropriate, beneficial technologies and forecast the skills required is a challenge. 4IR technologies, as a collection of tools to assist technological advancement in the manufacturing sector, are essential. The vast and diverse global technology knowledge base, together with the complexities associated with screening in technologies and the lack of appropriate enablement skills, makes technology selection and implementation a challenge. This challenge is premised on the knowledge that there are vast amounts of information available on various research databases and web search engines; however, the extraction of specific and relevant information is time-intensive. Whilst existing techniques such as conventional bibliometric analysis are available, there is a need for dynamic approaches that optimise the ability to acquire the relevant information or knowledge within a short period with minimum effort. This research study adopts smart knowledge management together with artificial intelligence (AI) for knowledge extraction, classification, and adoption. This research defines 18 FOODBEV manufacturing processes and adopts a two-tier Natural Language Processing (NLP) protocol to identify technological substitution for process optimisation and the associated skills required in the FOODBEV manufacturing sector in South Africa.
- Open Access
- 14 February 2023
- Published by Omnia Publisher SL in Journal of Industrial Engineering and Management
- Vol. 16 (1) , 131-149
Hospital energy demand forecasting for prioritisation during periods of constrained supply
Purpose: Sustaining healthcare operations without adequate energy capacity creates significant challenges, especially during periods of constrained energy supply. This research develops a clinical and non-clinical activity-based hospital energy model for electrical load prioritization during periods of constrained energy supply. Design/methodology/approach: Discrete event modelling is adopted for development of the hospital energy model (HEM). The basis of the HEM is business process mapping of the hospitals clinical and non-clinical activities. The model prioritizes the electrical load demand as Priority 1, 2 and 3; with Priority 1 activities essential to the survival of patients, Priority 2 activities are critical activities that are required after one to four hours, and Priority 3 activities can run for several hours without electricity. Findings: The model was applied to a small, medium, and large hospital. The results demonstrate that Priority 2 activities have the highest energy demand, followed by Priority 1 and Priority 3 activities, respectively for all hospital sizes. For the medium and large hospitals, the top three contributors to energy demand are lighting, HVAC, and patient services. For the small hospital, it is patient services, lighting, and HVAC, respectively. Research limitations/implications: The model is specific to hospitals but can be modified for other healthcare facilities. Practical implications: The resolution of the electrical energy demand down to the business activity level, enables hospitals to evaluate current practices for optimization. It facilitates multiple energy supply scenarios, enabling hospital management to conduct feasibility studies based on available power supply options Social implications: Improved planning of capital expenditure and operational budgets and during constrained energy supply. This reduces risk to hospitals and ensures consistent quality of service. Originality/value: Current hospital energy models are limited, especially for operations management under constrained energy supply. A simple to use model is proposed to assist in planning of activities based on available supply.
- 14 February 2023
- Published by Omnia Publisher SL in Journal of Industrial Engineering and Management
- Vol. 16 (1) , 131-149
Open AccessHospital energy demand forecasting for prioritisation during periods of constrained supply
Purpose: Sustaining healthcare operations without adequate energy capacity creates significant challenges, especially during periods of constrained energy supply. This research develops a clinical and non-clinical activity-based hospital energy model for electrical load prioritization during periods of constrained energy supply. Design/methodology/approach: Discrete event modelling is adopted for development of the hospital energy model (HEM). The basis of the HEM is business process mapping of the hospitals clinical and non-clinical activities. The model prioritizes the electrical load demand as Priority 1, 2 and 3; with Priority 1 activities essential to the survival of patients, Priority 2 activities are critical activities that are required after one to four hours, and Priority 3 activities can run for several hours without electricity. Findings: The model was applied to a small, medium, and large hospital. The results demonstrate that Priority 2 activities have the highest energy demand, followed by Priority 1 and Priority 3 activities, respectively for all hospital sizes. For the medium and large hospitals, the top three contributors to energy demand are lighting, HVAC, and patient services. For the small hospital, it is patient services, lighting, and HVAC, respectively. Research limitations/implications: The model is specific to hospitals but can be modified for other healthcare facilities. Practical implications: The resolution of the electrical energy demand down to the business activity level, enables hospitals to evaluate current practices for optimization. It facilitates multiple energy supply scenarios, enabling hospital management to conduct feasibility studies based on available power supply options Social implications: Improved planning of capital expenditure and operational budgets and during constrained energy supply. This reduces risk to hospitals and ensures consistent quality of service. Originality/value: Current hospital energy models are limited, especially for operations management under constrained energy supply. A simple to use model is proposed to assist in planning of activities based on available supply.
- Open Access
- 8 March 2022
- Published by Elsevier in Procedia Computer Science
- Vol. 200, 679-688
Barriers and enablers impacting the innovation life cycle of food and beverage start-ups: Evaluation within a system dynamics framework
- 8 March 2022
- Published by Elsevier in Procedia Computer Science
- Vol. 200, 679-688
Open AccessBarriers and enablers impacting the innovation life cycle of food and beverage start-ups: Evaluation within a system dynamics framework
- Open Access
- 1 January 2022
- Published by Omnia Publisher SL in Journal of Industrial Engineering and Management
- Vol. 15 (1) , 124-141
Discrete Event Modelling for Evaluation and Optimisation of Power Utility Energy Demand
Purpose: The cost and environmental impact of energy is driving better quantification of energy utilization in a business context. Determining an entire business electrical energy usage, inclusive of core operations and support activities, in a singular evaluation protocol is a challenge. The challenge is exasperated when changes occur in the business, where every change implies significant rework of the business energy calculations. This study develops a holistic energy determination model for the entire business requiring minimum inputs for energy re-calculation, when aspects of the business changes. Design/methodology/approach: The research adopts a quantitative approach enabled through a Discrete Event Model. The model is developed based on the activities performed in every functional area of the business. The activities are captured using business process science. The processes are then developed into a DES Model. The model development cycle includes data collection, model development and configuration, model validation and scenario models for optimization. Findings: A coal fired power generation business, with multiple sites is comprehensively simulated to evaluate the baseline electrical energy demand and associated CO2 emissions. The results are captured at various levels of the business including; Enterprise; site, business function and equipment level. The generation sites operational functions are identified as major electrical energy consumers. The adoption of Industry 4.0 technologies of Internet of Things, Big Data Analytics, mobility and automation demonstrate energy savings of 1% of total site demand. As the Industry 4.0 technologies are applied to a limited number of processes, the results demonstrate the capability of these technologies having a significant impact on electrical energy demand and CO2 emission when applied to a broader spectrum of business processes. Research limitations/implications: The research is limited to a multi-site energy generating company, which is a coal to energy business. Practical implications: The research has significant practical implications, mostly on the mechanisms to evaluate business energy utilisation. The ability to include all areas of the business is a key practical differentiator, as compared to traditional models focusing on operations only. Originality/value: The model is unique in that it is a model that is system agnostic to any production configuration, most especially changes in configuration. This implies that the model can be easily and quickly adapted with changes in the business. This implies the model proposed would be significantly more adaptable when compared to traditional approaches.
- 1 January 2022
- Published by Omnia Publisher SL in Journal of Industrial Engineering and Management
- Vol. 15 (1) , 124-141
Open AccessDiscrete Event Modelling for Evaluation and Optimisation of Power Utility Energy Demand
Purpose: The cost and environmental impact of energy is driving better quantification of energy utilization in a business context. Determining an entire business electrical energy usage, inclusive of core operations and support activities, in a singular evaluation protocol is a challenge. The challenge is exasperated when changes occur in the business, where every change implies significant rework of the business energy calculations. This study develops a holistic energy determination model for the entire business requiring minimum inputs for energy re-calculation, when aspects of the business changes. Design/methodology/approach: The research adopts a quantitative approach enabled through a Discrete Event Model. The model is developed based on the activities performed in every functional area of the business. The activities are captured using business process science. The processes are then developed into a DES Model. The model development cycle includes data collection, model development and configuration, model validation and scenario models for optimization. Findings: A coal fired power generation business, with multiple sites is comprehensively simulated to evaluate the baseline electrical energy demand and associated CO2 emissions. The results are captured at various levels of the business including; Enterprise; site, business function and equipment level. The generation sites operational functions are identified as major electrical energy consumers. The adoption of Industry 4.0 technologies of Internet of Things, Big Data Analytics, mobility and automation demonstrate energy savings of 1% of total site demand. As the Industry 4.0 technologies are applied to a limited number of processes, the results demonstrate the capability of these technologies having a significant impact on electrical energy demand and CO2 emission when applied to a broader spectrum of business processes. Research limitations/implications: The research is limited to a multi-site energy generating company, which is a coal to energy business. Practical implications: The research has significant practical implications, mostly on the mechanisms to evaluate business energy utilisation. The ability to include all areas of the business is a key practical differentiator, as compared to traditional models focusing on operations only. Originality/value: The model is unique in that it is a model that is system agnostic to any production configuration, most especially changes in configuration. This implies that the model can be easily and quickly adapted with changes in the business. This implies the model proposed would be significantly more adaptable when compared to traditional approaches.