Antonia Ruiz Moreno

The global emphasis on sustainability has been reinforced by international strategies, such as the United Nations' Sustainable Development Goals proposed in the 2030 Agenda. These strategies have prompted a significant transformation in business management practices, leading to the integration of responsible approaches throughout the supply chain processes. This study seeks to evaluate the evolution of research on sustainability within supply chain management and to determine whether it is treated as an inherent component or a separate issue. To achieve this, the study conducts a bibliometric analysis of 3516 articles published in the Web of Science Core Collection database between 2016 and 2024. The analysis reveals a marked increase in scientific output, reflecting the broad involvement of diverse authors, institutions, journals and countries. Six key thematic clusters are identified, highlighting the diversity of the research in this field. This study concludes by suggesting potential directions for future research in supply chain management and sustainability.

In this paper we aim to analyse the influence that dynamic knowledge management capabilities have on dynamic innovation capabilities and the moderating effect that the integration of both competitors and functional areas has on this relationship. To do so, a questionnaire was developed for the executives of the companies under study. We focused on Spanish companies in the service sector with activities for technological innovation, technological KIBS. The work was focused on Spanish companies in the services sector with activities for technological innovation, knowledge-intensive service companies, KIBS technology. The data collection period was carried out between February and May 2023. For the selection of the sample, we used information from the National Institute of Statistics (INE) on enterprises in the service sector in Spain with technological innovation activities, focusing on companies with 10 or more employees. The SABI database was subsequently used to refine and fine-tune the selection of firms meeting the specific criteria of the study. A total of 200 valid questionnaires were obtained. To verify our hypotheses, we used a hierarchical regression analysis. The results obtained confirm the proposed hypotheses. Dynamic knowledge management capabilities, considered as internal and external learning competencies, favour the development of dynamic innovation capabilities of KIBS, measured according to the degree of adaptability, creativity, proactivity and mastery of knowledge around services. The adequate integration of competing companies and functional areas positively moderates this relationship. The originality of the work lies in the study of the development of dynamic innovation capabilities in the services sector in a context of high technological uncertainty, highlighting the important moderating role played by both the integration of competing companies and the integration of the functional areas of the company.

Universities are distinguished by their wide range of high quality services. These services are aimed at members of the teaching and research staff and administrative and service staff, as well as students and even the general public. Universities have tried to apply quality principles in their daily work. The principles (customer orientation, continuous improvement and teamwork) can be seen as rules or norms of behaviour that guide action generally and universally in today's universities. They must be thoroughly practised and known in order to achieve the best possible application of this corporate philosophy.

The goal of this study is to analyze perception of the degree of implementation of quality management systems based on ISO 9001 standards and information technologies' (ITs') and how these issues influence the dimension of specialization of transactive memory systems (SMTe). The data were obtained through a survey of 130 workers employed in Spanish university service offices. We tested the hypotheses using SMART PLS. The results show a direct and positive relationship of advanced quality management system to SMTe. They do not, however, verify a direct and positive relationships to basic and supportive systems. We also confirm that ITs are directly and positively related to SMTe. Our literature review did not find specific studies related to SMTe. Nor did we find studies that describe the relationship between the SMT and the different levels of quality management systems. Our study thus contributes new data to fill this scholarly gap. Keywords: Information technologies, transactive memory systems, quality management systems, ISO 9001. RESUMEN: El objetivo de este estudio es analizar la percepción del grado de implantación de los sistemas de gestión de la calidad basados en las normas ISO 9001 y de las tecnologías de la información (TI) y cómo influyen estas cuestiones en la dimensión de especialización de los sistemas de memoria transaccional (SMTe). Los datos se obtuvieron mediante una encuesta a 130 trabajadores empleados en oficinas de servicios de universidades españolas. Se contrastaron las hipótesis mediante SMART PLS. Los resultados muestran una relación directa y positiva del sistema avanzado de gestión de la calidad con la SMTe. Sin embargo, no verifican una relación directa y positiva con los sistemas básicos y de apoyo. También confirmamos que las TI están directa y positivamente relacionadas con SMTe. Nuestra revisión bibliográfica no encontró estudios específicos relacionados con SMTe. Tampoco encontramos estudios que describieran la relación entre los SMT y los diferentes niveles de sistemas de gestión de la calidad. Así pues, nuestro estudio aporta nuevos datos para colmar esta laguna académica. Palabras clave: Tecnologías de la información, sistemas de memoria transaccional, sistemas de gestión de la calidad, ISO 9001.

Purpose: This paper aims to report the findings of a study examining the relationship between different leadership styles and engagement through the mediating role of proactive personality.Design/methodology/approach: Servant leadership, paradoxical leadership, authentic leadership, employee engagement and proactive personality were assessed in an empirical study based on a sample of 348 military personnel in Spain. The questionnaire data were analyzed through SEM using EQS and bootstrapping analysis using the PROCESS macro for SPSS.Findings: The results reveal that servant leadership style in officers partially impacts their cadets' engagement through proactive personality but that authentic and paradoxical leadership styles do not mediate the relationship. The authors also verify a direct relationship between proactive personality and engagement.Practical implications: The study implications advance the literature on leadership in emphasizing new leadership styles to increase proactive personality and engagement in the military context. This study verifies the importance of military leaders fostering servant leadership as an antecedent of proactive personality. Finally, the authors show that servant leadership partially impacts engagement through proactive personality.Originality/value: This study explores the relationship among servant, paradoxical and authentic leadership styles, proactive personality, and engagement – relationships that have not been explored theoretically and tested empirically in the military context.

Purpose: Although most research considers organizational learning as an antecedent of innovation, the relationship is complex and could be reciprocal. Therefore, more research is needed on the profit gained from the learning and organization acquires from its innovation activities. Using the concept of fit, this paper aims to investigate whether organizational learning increases when an organization’s technical innovation level exceeds that of its competitors (positive misfit), theorizing the curvilinear effect of positive technical innovation misfit on organizational learning.Design/methodology/approach: This paper uses regression analysis with survey data gathered from 202 European firms.Findings: The findings support the argument that positive technical innovation misfit has an inverted-U shaped effect on organizational learning.Practical implications: The findings obtained should orient firm managers to developing a work environment that enables optimal levels of technical innovation and learning – levels at which the technical innovation developed drives learning among the organization’s members but avoids becoming trapped in the organizational complexity involved in very high levels of positive technical innovation misfit.Originality/value: This study resolves conflicting views of the relationship between organizational learning and technical innovation and adds to the existing literature that indicates that proactive innovative firms can fail when becoming learners.

Purpose: The purpose of this paper is to examine the dimensions of e-service quality, its effects on e-satisfaction and e-trust and its impact on behavioural and attitudinal loyalty in Jordanian youth users of online retailing. Design/methodology/approach: The scale proposed in this study has been specifically constructed using the four models most recognised for measuring e-service quality: E-S-QUAL, WebQual, eTransQual and eTailQ. The dimensions used in this study are efficiency, privacy, reliability, emotional benefit and customer service. The research model was statistically tested by students in Jordan, using Amazon.com. Findings: It is found that privacy, reliability, emotional benefit and customer service are important elements to measure the e-service quality, but efficiency is not. E-trust was found to be an antecedent of e-satisfaction, and behavioural loyalty an antecedent of attitudinal loyalty. Originality/value: The contribution of this study is thus the investigation of the causal relationship between the e-service quality dimensions, e-satisfaction, e-trust, behavioural loyalty and attitudinal loyalty, where it is necessary to consider the subject in more depth and to examine e-service quality dimensions based on a proposed model constructed from the four most common models.

In recent years, numerous scandals concerning working conditions in Asia have threatened the reputation of large companies like Wal-Mart and Inditex. Since such scandals call attention to activities harmful to sustainable development, it is very important to study the relationships between concerns for sustainable supply chain management (SSCM), sustainability, and organisations’ market value. The added value of our study is, first, to explore SSCM controversies as drivers of or pressures for adopting and applying sustainability practices; and, second, to contribute to the recent but growing literature that analyses the channels through which SSCM and sustainability practices influence the firm’s value. We introduce sustainability environmental, social, and governance (ESG) practices as a mediator between SSCM controversies and market value to examine whether SSCM controversies with firms’ stakeholders lead to improvements in the ESG dimensions of organisational sustainability. We also examine the relationships between the ESG dimensions and market value, measured as Tobin’s Q ratio. The results confirm both the positive relationships of SSCM controversies to the ESG dimensions two years later and a positive relationship of the dimension of governance to Tobin’s Q. We also confirm a negative and significant relationship of the social dimension to Tobin’s Q, and a non-significant relationship of the environmental dimension to Tobin’s Q.

Purpose: The purpose of this paper is to explain how a buying organization’s desorptive capacity relative to its supply network enhances the organization’s supply chain competence. The research also analyzes the contingent role of the balanced and combined dimensions of ambidexterity in this relationship.Design/methodology/approach: Empirical results are obtained through analysis of survey data from a sample of 270 European firms. Hierarchical regression analysis is used to test the hypotheses.Findings: The results confirm, first, the positive and significant relationship between the buying organization’s desorptive capacity and supply chain competence; and, second, the key moderating role of organizational ambidexterity, especially in its combined dimension, in this relationship.Practical implications: The study suggests that desorptive capacity is key to the organization’s contribution to supply chain competitiveness. The authors also provide practitioners with better understanding of the extent to which they should attempt to balance exploration and exploitation or/and to maximize both simultaneously when seeking greater benefit from desorptive capacity.Originality/value: This study extends desorptive capacity research to supply chain management. It responds to calls in the desorptive capacity literature for deeper understanding of the benefits of desorptive capacity and of the role organizational ambidexterity plays in the success of desorptive capacity. By analyzing the independent effects of the combined and balanced dimensions of ambidexterity, the authors advance conceptual and operational understanding of the role of ambidexterity needed in the literature.

Purpose: This study aims to use expectation disconfirmation theory (EDT) to investigate how an organization’s satisfaction with its supply network’s behavior influences its intention to open innovation with that network. This paper proposes that an organization’s orientation to open innovation is influenced by confirmation of previously held expectations of trust and commitment and level of perceived procedural justice in its open innovation partner. This paper also examines the effect of this orientation on the organization’s supply chain competence.Design/methodology/approach: Using data from a survey of 286 European firms, the study proposes and evaluates a structural equation model.Findings: The results show that a positive disconfirmation of trust (where perceived trust exceeds expectations) plays a crucial role in shaping organizations’ intentions to continue open innovation with their supply networks. These results show that disconfirmation is a good predictor of overall satisfaction with open innovation. This paper also confirms the positive effect of orientation to open innovation on supply chain competence. Finally, this paper obtained evidence for the positive effect of supply chain competence on firm performance.Originality/value: This study shows the importance of managing expectations in open innovation under the EDT. To the best of the authors’ knowledge, no previous research has analyzed the consistency between the trust and commitment an organization expects from its open innovation partner and the trust and commitment it ultimately perceives as a factor explaining its degree of orientation to open innovation. Therefore, this research contributes to a better understanding of open innovation enablers and also its consequences.