Muhammad Adnan Zahid Chudhery

The aim of this study is to examine the complex interrelationships between environmental uncertainty (EU), supply chain integration (SI), supply chain transparency (ST), sustainable supply chain performance (SSCP), and overall organizational performance (OP). A survey questionnaire was used to collect data from manufacturing firms in Punjab, Pakistan. Analysis techniques such as factor loadings, concept quality, convergent validity, and discriminant validity were evaluated using structural equation modeling (SEM). Transaction Cost Economics and Agency Theory theoretically supported the research. The findings revealed that supply chain transparency has a significant positive impact on sustainable supply chain performance and SI. Furthermore, sustainable supply chain performance acts as a significant mediator between both supply chain transparency and supply chain integration and organizational performance, indicating partial mediation. Specifically, supply chain transparency and supply chain integration positively affect sustainable supply chain performance, which in turn positively impacts organizational performance. Additionally, environmental uncertainty was found to moderate the relationship between supply chain transparency and sustainable supply chain performance negatively and the relationship between supply chain integration and sustainable supply chain performance positively. This research offers new perspectives on prioritizing and assessing various sustainability factors by examining manufacturing sector‐specific possibilities and problems. By introducing environmental uncertainty as a moderator, this study extends the existing literature on sustainable supply chain management. It emphasizes the need for advanced performance measurements considering economic, social, and environmental dimensions.

The Internet of Things and motion recognition-based healthcare rehabilitation system (IMRHRS) is an emerging innovation with the potential to enhance physicians’ rehabilitation services. This study investigated physicians’ switching behavior from conventional rehabilitation systems to IMRHRS. We developed a research model for empirical examination employing the stimulus-organism-response paradigm and integrated the constructs of Information System Success and Technology Acceptance Models for a clearer picture. We conducted this study in two tertiary hospitals in Hefei, China, collected data from 158 physicians, and examined it using Smart-PLS. We proposed quality attributes (information, service, and system quality) as external stimuli, performance attributes (perceived ease of use and usefulness) as organisms, and switching behavior as physicians’ responses. This study revealed that information, service, and system qualities significantly impacted perceived ease of use. In contrast, information and system quality have no effect on perceived usefulness. Additionally, perceived ease of use and usefulness significantly affected physicians’ switching behavior. The results of this study apply to several groups, such as researchers, government healthcare authorities, policymakers, and medical informatics firms.

Purpose: The authors examined how the identification mechanism of the innovation performance of knowledge employees is affected by empowering leadership by influencing the organizational identification and the moderating effect of leaders on the role expectation of knowledge employees as an essential innovation subject.Design/methodology/approach: The authors employed a mixed-method research approach. The authors collected data from 378 knowledge employees and managers in 20 companies in China's Yangtze River Delta cities. The authors analyzed data using multiple regression analysis forecasting methods.Findings: The authors found that there was an inverted U-shaped relationship between empowering leadership and the innovation performance of knowledge employees; organizational identity played a partial mediating role between empowering leadership and the innovation performance of knowledge employees; role expectation of leaders on the innovation behavior of employees regulated the relationship between the organizational identity and innovation performance of knowledge employees.Originality/value: This study extends the literature on empowering leadership and innovation performance. This study empirically examines the mediating effect of organizational identity between empowering leadership and innovation performance. In addition, this study empirically examines how empowered leaders' expected innovation level moderates the association between organizational identity and innovation performance.

Purpose: There is a growing trend in online shopping in developing and underdeveloped economies. Measuring web retail service quality is vital to enhance and retain online customers for higher profits. As a result, it is essential to understand e-service quality and its relationship with other e-commerce-related variables identified as customer satisfaction, word-of-mouth (WOM), loyalty and repurchase intention. The main objective of this research is to validate the psychometric properties of E-TailQ and ES-Qual scales to measure e-service quality in the context of an emerging economy.Design/methodology/approach: The study was administered by surveying online customers through a convenience sampling approach. The sample data consisted of 329 valid responses. The data were analyzed using confirmatory factor analysis (CFA) and structural equation modeling (SEM).Findings: The results suggest that both the scales are valid, reliable and adequate and confirm the psychometric properties of E-TailQ and ES-Qual scales in an emerging economy context. There is a positive and significant relationship between latent variables (E-TailQ and ES-Qual) and customer outcome variables like satisfaction, loyalty, WOM and repurchase intention. Additionally, the coefficients of the E-TailQ scale have higher values than ES-Qual scales in all dimensions. The perceived quality proved to be a precedent of satisfaction to a lesser extent than other scales' constructs, and it proved to be a superior predictor of WOM for the E-TailQ scale and loyalty for the ES-Qual scale. Overall, when measured by the ES-Qual scale, perceived quality could explain much of the sample's satisfaction, loyalty and repurchase intention compared to E-TailQ.Research limitations/implications: One of the significant limitations of this study is related to the data collection, as individual responses were collected at one particular point in time. Thus, it is impossible to verify the development of perceived service quality outcomes over a specific time. Another possible limitation is the selection of only two widely used scales, although other options are available in the literature. Finally, developing a new scale to address future challenges might be another alternative.Practical implications: The results obtained in the study will help managers assess customer satisfaction, the reputation of the business through WOM, and customer intentions for the repurchase that will lead to loyalty by emphasizing e-service quality. It will enable them to design strategies for improving business performance. The developed instrument will assist in identifying the gaps and describing how service quality can achieve higher levels of customer satisfaction.Originality/value: Several studies in the literature have used E-TailQ and ES-Qual scales to measure e-service quality in developed countries. Only a few studies addressed the validity of these widely used competing scales in an emerging economy like Pakistan. This study addresses the literature gap by addressing the reliability and validity of these scales and assesses the impact of e-commerce-related variables. Besides, the study reveals insights into the literature by addressing multiple dimensions of e-service quality and summarizes a deep understanding of each scale item that affects the perceived quality in a developing economy like Pakistan.

Cloud computing-based virtual learning environments (CVLE) can help students with rural backgrounds improve their academic skill set. However, the teachers and students are not satisfied with this pedagogical model. This study empirically examines whether CVLE-related performance attributes, characteristics, and administrative factors can help students with a rural background build internal feelings of trust in CVLE and satisfaction with its use to manage knowledge. As a result, they will intend to use CVLE to become academically competitive. We employed a mixed-method research approach, collected data from 449 university students with a rural background in Hefei, China, and performed analyses using Smart-PLS. We employed the stimulus–organism–response theory. We considered and empirically confirmed that CVLE-related performance attributes (perceived ease of use and usefulness), characteristics (interactivity, omnipresence), and administrative factors (university support) are stimuli to build an organism (trust, satisfaction). This organism will, in response, results in students’ intention to use CVLE. We also examined the mediating role of trust and satisfaction between stimulus and response factors and found a significant mediation between 11 out of 14 mediating associations. This study has theoretical implications for researchers and practical implications for policymakers, government educational authorities, the administration of higher education institutes, and cloud computing service providers.

Purpose: This study clarifies how intra-organizational social capital (IOSC) and unit-organizational ambidexterity (UOA), using resource-based view and dynamic capability theory, together support organizational value creation. While there is research in strategic human resource management (SHRM) exploring the role of resources and its uses, there remains limited understanding of how resources are linked and their effective utilization in the service sector. This study aims to examine the mediating process linking employee-experienced service-oriented high-performance work systems (SHPWS) experienced by employees and service performance by integrating IOSC and UOA.Design/methodology/approach: This study uses time lagged data from managers and employees of different branches of Chinese state-owned banks. To test the proposed hypotheses, path analysis was applied.Findings: The path analysis results reveal that employee-experienced SHPWS is an important antecedent of service performance. Moreover, IOSC (as resources) and UOA (uses) strongly mediate the theorized relationship.Originality/value: This study attempts to refine theory and practice with clearer, more insightful and coherent means to better understand and help unpack the ‘black box’ between SHPWS-performance relationships through a new linkage model.

People with minor medical conditions in China tend to prefer healthcare consultation in the emergency department of tertiary hospitals and avoid public sector community health centers (PS-CHC). The reason behind this is the trust deficit in the quality of medical care at PS-CHC. On the other hand, Chinese m-health companies have a surprising number of registered users and daily healthcare queries. However, the lack of physical check-ups causes a lack of trust in the quality of prescribed treatments for m-health users. One such m-health company entered into a joint venture with a local government body. In this joint venture, the doctors from tertiary hospitals can provide healthcare consultation to m-health users at PS-CHC. This study investigates m-health users’ intention to use m-health services equipped with PS-CHC, an emerging public-private joint venture in China. We extended the technology acceptance model with government support and trust to predict the adoption of such technology-based public-private joint ventures in a better way. The data were collected from 432 m-health users in Hefei and analyzed using Smart-PLS. All eight direct, but only three mediating relationships were to be found significant. This study has implications for researchers, government healthcare authorities, and m-health service providers.