Wan Khairuzzaman Wan Ismail

The escalating consequences of climate change have highlighted the urgent necessity of integrating sustainability into supply chain management to mitigate environmental impacts while maintaining economic viability. This review systematically synthesizes the existing literature on mitigation strategies within Sustainable Supply Chain Management (hereafter: SSCM), with a focus on the practicality of analytical application of Data Envelopment Analysis (hereafter: DEA) and the Malmquist Index (hereafter: MI) in assessing eco-efficiency, productivity, and technological progress. Drawing upon an in-depth review of the literature conducted during the preparation of this article in February-March 2025, felicitous and expedient studies published from 1984 to 2024 were reviewed. It identified four principal mitigation pathways: the adoption of green technologies, carbon emission reduction initiatives, resource optimization through circular economy practices, and resilience enhancement against climate-induced disruptions. The integration of knowledge-based, systems, and swift-flow theories provides a robust conceptual foundation for understanding the dynamic and adaptive nature of SSCM. The findings indicate that technological innovation, digital transformation, and stakeholder collaboration are critical enablers of sustainable performance and climate resilience. Furthermore, the study emphasizes methodological advancements through the combined use of DEA and MI in benchmarking performance and tracking sustainability trajectories over time. Despite significant progress, notable gaps remain regarding the standardization of DEA models, the inclusion of social sustainability indicators, and the empirical validation of digitalization impacts. This review contributes to the theoretical and methodological advancement of SSCM by developing an integrative conceptual framework that links climate change impacts, mitigation strategies, and quantitative performance evaluation. The insights derived offer valuable guidance for researchers, practitioners, and policymakers seeking to design resilient, efficient, and environmentally responsible supply chains in an era of climate uncertainty.

Purpose: This study aims to examine the relationship between entrepreneurial leadership (EL) and new product development performance (NPDP) at the firm level (level 2) of analysis and employee’s creativity (EC) at the cross level (level 1) of analysis. It also examines the serial mediations of (1) intrinsic motivation (IM)-EC and (2) creative self-efficacy (CSE)-EC on the relationship between EL and NPDP.Design/methodology/approach: A systematic random sampling technique was used to collect data through self-administered surveys from leaders and employees of small and medium-sized enterprises (SMEs) in Pakistan’s IT sector. Analysis was conducted on net responses from 114 leaders and 476 employees.Findings: The results revealed significant positive associations between EL and NPDP at the firm level of analysis and EC at the cross level of analysis. The results of the cross-level serial mediations show that (1) IM and EC, and (2) CSE and EC serially mediate the relationship between EL and NPDP.Originality/value: This study is among the few to use the Coleman bathtub model to show top-down and bottom-up relationships. The study extends and complements the multilevel perspective on leadership and new product development research by simultaneously examining the relationships between EL and NPDP at the individual and firm levels.

Purpose: This manuscript investigates the impact of organizational justice on organizational citizenship behaviour and workplace deviance and examines the mediator effect of organizational citizenship behaviour between organizational justice and workplace deviance.Design/methodology/approach: This study utilizes a quantitative method to investigate four hypotheses using PLS3-SEM on 185 respondents from five research universities in Malaysia.Findings: Findings of this study reveal the positive impact of organizational justice on organizational citizenship behaviour and the negative effects of organizational justice on workplace deviance. Further, the study confirms the mediating effect of organizational citizenship behaviour between organizational justice and workplace deviance significate, especially in higher education. These findings will be helpful guidance for decreasing deviance and eventually increasing employees’ efficiency.Research Limitation: This research focuses on organizational justice and organizational citizenship behaviour on workplace deviance. Future study should research some other unique factors relevant to reducing workplace deviance. Although data was collected only once and took almost two months, unequal distribution during the sixty days may affect the accuracy of findings. Future studies should collect data over a period longer than two months to analyze the different reactions of employees to managers’ decisions or behaviorsPractical implications: This study guides and supports managers and employees in putting organizational mechanisms towards improving organizational citizenship behaviors.Originality/value: These research findings expand knowledge on workplace deviance behavior by providing evidence for the different impact of organizational justice and organizational citizenship behaviour on workplace deviance.Keywords: Social exchange theory (SET), workplace deviance (WD), organizational justice (OJ), human resource (HR), organizational citizenship behaviour (OCB).

Purpose: This research aims to investigate relationship between workplace spirituality and employees' knowledge-hiding as mediated by organizational identification.Design/methodology/approach: In this research, a time-lagged design is employed and multi-source data are collected through self-administered questionnaires. A sample of 305 focal respondents and 1,048 of the respondents' peers is used to test the hypotheses using AMOS (analysis of moment structures) 24.0.Findings: The results reveal that two dimensions of workplace spirituality – meaningful work and values alignment –play significant roles in reducing knowledge-hiding in terms of workplace spirituality's three dimensions of evasive hiding, rationalized hiding and “playing dumb.” However, contrary to expectations, a sense of community has significant positive effects on the dimensions of knowledge-hiding. The study also reveals that organizational identification significantly mediates the relationships between the dimensions of workplace spirituality and those of knowledge-hiding.Originality/value: This pioneer study introduces workplace spirituality (which differs from religious spirituality) and the significance of workplace spirituality in the workplace in the religious and conservative society of Pakistan. This study uses the lens of social identity theory (SIT) to establish for the first-time organizational identity as a mediating mechanism between workplace spirituality and knowledge-hiding to offer new insights for theory and practice.

The literature on big data analytics and firm performance is still fragmented and lacking in attempts to integrate the current studies’ results. This study aims to provide a systematic review of contributions related to big data analytics and firm performance. The authors assess papers listed in the Web of Science index. This study identifies the factors that may influence the adoption of big data analytics in various parts of an organization and categorizes the diverse types of performance that big data analytics can address. Directions for future research are developed from the results. This systematic review proposes to create avenues for both conceptual and empirical research streams by emphasizing the importance of big data analytics in improving firm performance. In addition, this review offers both scholars and practitioners an increased understanding of the link between big data analytics and firm performance.

Purpose: With the shift from manufacturing to services economies, the need of customer management has increased. The shift has also increased the role of frontline employees in managing their emotions, as they may directly influence customers' responses towards organisations' products and services. Based on this premise, this study values emotional labour and role of external prestige in predicting it. Furthermore, it also entails the investigation of organisational identification as mediator and perceived organisational support as moderator. Methodology/Design: This study is aimed at investigating the emotional labour and its explanatory mechanism, data was collected from 314 services employees through structured questionnaire. Sample was selected based on both random and referral sampling techniques, through questionnaire. Findings: Results empirically prove that external prestige of organisation influences employees' emotional responses, while organisational identification partially mediates the relation. And, perceptions of organisational support, influences the strength of relation between external prestige and organisational identification.

Purpose: The purpose of this paper is to develop an integrated conceptual framework of total quality management and corporate social responsibility. Design/methodology/approach: This study is based on stakeholder theory, which stresses the satisfaction of all stakeholders. Therefore, companies generate profit for their shareholders by producing high quality products and services to emphasize human dignity and to satisfy their employees without harming people and the natural environment. Findings: The results of the study suggest an integrated conceptual framework by identifying the critical factors that are parallel between quality management and social responsibility to satisfy key stakeholders’ demands. Research limitations/implications: This study is conceptual in nature, and empirical research is needed to identify the critical factors that promote the application of TQM and CSR practices, which are limited. Practical implications: The proposed conceptual framework may facilitate the management of an organization to evaluate its quality and social programs and will highlight problem areas that can be improved. This study contributes to the literature on TQM and CSR and captures the important factors for effective TQM and CSR practices. The conceptual framework will help researchers and firms to recognize TQM and CSR initiatives and establish a strengthened relationship between corporate strategy and social conditions. Originality/value: Previous studies have been conducted separately in the areas of TQM and CSR, and there are still not sufficient number of studies to simultaneously integrate quality management and social responsibility. Thus, there is a critical research gap, which raises the question of how the integration of TQM and CSR practices can be developed. There is a need to recognize the mechanism through which the specific element of CSR would be included as an implicit and/or explicit aspect or whether it should be addressed along with TQM. Therefore, this study proposes an integrated conceptual framework that can be applied to the broader issues of responsibility rather than just quality.

The relationships between suppliers and buyers in agricultural sector are crucial to the acquisition of resources for achieving competitive advantage. This paper examines several agricultural buyer and supplier relationships by testing the effects of different types of agriculture buyers on farmer's perceived value, trust, performance, and commitment using neuroscience method. This provided objective information about farmers' sensory, cognitive and emotional reactions based on cortical brain activity (electroencephalogram) in different brain regions. The pattern of brain activity was obtained in the Alpha (8-12 Hz) and Beta (13-30 Hz) frequency bands of the frontal (AF3 and AF4), parietal (Pz), and temporal (T7 and T8) brain areas. There are differences in farmers' emotional responses towards each buyer type. Most farmers demonstrated the highest interest response in relation to perceived value, and demonstrated an engagement response indicating trust towards the farmers' group, while the highest excitement response arose in relation to tengkulak performance.