Héctor Pérez López-Portillo

Knowledge Management (KM) is a relatively new phenomenon that appears in the field of Public Sector Organizations (PSO) bringing new paradigms of organizational management, challenges, risks and opportunities for its implementation, development and evaluation. KM can be seen as a systematic and deliberate effort to coordinate people, technology, organizational structures and its environment through knowledge reuse and innovation. This management approach has been established in parallel with the development and use of information and communications technologies (ICT). Nowadays more PSO are embodying KM practices in their core processes for support them, and as an advanced management strategy to create a new culture based on technology and resources efficiency. In this paper, we observed that KM can support organizational goals in PSO. The aim of this paper is to understand KM factors and its associated components, and propose KM metrics for measure KM programs in PSO. Through a critical literature review we analysed diverse studies related with KM performance indicators in PSO, then based on previous works we summarized the more convenient this purpose. We found that, in academic literature, studies about KM measurement in PSO are uncommon and emerging. As well, in the last section of this paper, we present a proposal of KM metrics for PSO, and some recommendations and practical implications for KM metrics development in PSO. This academic endeavour seeks to contribute to theoretical debate about KM measure development for KM initiatives in PSO.

Knowledge Management (KM) is an approach to achieving strategic objectives by visualizing, sharing, and using intangible resources of an organization and its stakeholders. There are many studies that analyze specific factors for the successful implementation of KM programs, and the evaluation of such factors is considered a strategic tool for Public Organizations (POs) for efficiently directing the implementation of a KM program. Nevertheless, there are cultural problems such as weak trust, bad collaboration; technological problems as KM systems difficult to use, nor interconnected or interoperable; and strategic problems as political changes, not inter-administration continuity or lack of political willingness. In this research we provide an overview of the key factors for facilitating the implementation of KM programs. To this end, we conducted a Systematic Literature Review (SLR) of success factors to create a KM program for POs. Analyzing the twenty related studies we summarize benefits and quality attributes of KM. Moreover, we obtained from an ongoing project evaluation results of the KM factors ranked cultural, technological and strategic. The results show that the Mexican POs have strategic and technological issues such as: a misalignment between knowledge management and organizational goals, it seems that POs are barely reusing their knowledge to execute their daily activities or to take decisions, and is not possible to know who and how a knowledge asset has been used. Finally, according to the gaps and difficulties of the SLR, we provide strategies to successfully implement KM programs in Mexico.