Clement Nangpiire

This review examines technological, economic, and financial aspects of sustainable resource management. It explores historical development, contemporary technology, economic effects, cost-benefit analyses, market dynamics, and sustainable behaviour incentives. The research also examines economic models of government economic sustainability initiatives. Investment choices, risk assessment, and finance sources for sustainable resource management are reviewed. Field applications of IoT, AI, and machine learning are also covered. It discusses ethics, socioeconomics, and adoption issues. The study found that IoT, AI, blockchain, and robots enable resource management monitoring and optimisation. However, financial, ethical, and social issues persist. Integrating economic and financial views promotes collaborative, inclusive, and internationally coordinated initiatives, according to the research.

As blockchain technology continues its disruptive influence across various sectors, its environmental implications have raised concerns about long-term viability and global repercussions. This chapter explores the concept of “green blockchain” as a framework for sustainable alternatives. It delves into the transition to energy-efficient consensus mechanisms like proof of stake. The chapter also addresses the regulatory landscape, ethical considerations, and future prospects, including the integration of artificial intelligence to optimize blockchain processes. Despite the potential benefits, challenges such as regulatory uncertainty, scalability concerns, and privacy risks underscore the industry's need to navigate carefully and strike a balance between innovation and environmental responsibility. The chapter advocates for a collective effort to build a culture of sustainability within the blockchain community and highlights successful community-led initiatives and regulatory frameworks as crucial elements in mitigating the environmental impact of blockchain technology.

Purpose: Sustainability is seen as an activity that promotes organizational growth through customer satisfaction. The current trend suggests that customers have high concerns about sustainability in the hospitality sector. The focused of this study looked into the sustainable hospitality supply chain impact on customer satisfaction and customer repurchase of hospitality services. Methods: Utilizing data obtained from customers patronizing any of the hospitality services (hotels accommodation, conferences and restaurants) in Ghana. The study focused on validating and testing a hypothesized model using the SmartPLS tool. Results and Conclusion: The result indicates a significant positive relationship between all the sustainable dimensions (economic, environmental, and social). These findings suggest that customer satisfaction is influenced by sustainable supply chain dimensions. The findings further revealed that the environmental dimension of sustainability provides a direct and significant relationship to customer repurchase of hospitality services, but the economic and social dimensions influence customer repurchase of hospitality services through customer satisfaction. Implication of Research: The findings of this study will enable practitioners and policymakers to understand sustainability practices in hospitality firms and assist them to prioritize, align or realign their limited resources on the sustainable dimensions since there is varying degree of impact of each dimension. Originality/Value: This paper adds to the existing findings by demonstrating the larger impact of sustainability in promoting customers retention for hospitality services. The study is unique as it shows the role of customers satisfaction in the relationship between sustainability dimension and customers retention for hospitality services. It provides evidence that sustainability dimensions is not a direct consequence of customer retention unless there is sufficient customer satisfaction for that sustainable dimension.

In an effort to overhaul and stabilise the banking sector, the Bank of Ghana revoked the licences of nine Ghanaian banks and one was downgraded to savings and loans institution which later folded up summing up to ten banks. This paper investigated the effects of the collapse banks on customers. Using a quantitative approach, the study revealed that the collapse of the banks had major impacts on customers including loss of capital, disincentive to do further savings, inability to pay creditors and a general decline in the capacity to handle needs including educational plans. In addition, the study established that the most affected customer category was current account holders. Among others, the study recommends that the Bank of Ghana should be cautious in handing distressed banks, and also encourage self-regulation among banks mainly through the Bankers’ association. It is also recommended that over ambitious branch network expansions should be scrutinized regularly by the Central Bank. As part of the governance framework, universal banks should also put in place mechanisms to monitor and sanction both internal and external auditors when their works fall below expectations.

Purpose: The customer as an active and engaged value co-creator raises new challenges for theory and practice, especially in the hospitality industry. However, the connection between engagement and co-creation is little studied in the hotel/tourism literature. This paper proposes a connection between customer engagement (CE) and value co-creation frameworks to ascertain and depict the internal actors' activities and factors that foster or hinder guests' co-creation and destruction of value.Design/methodology/approach: The researchers used qualitative methods (35 in-depth interviews, document analysis and four observation sessions) in seven regions of Ghana to explore the customer's perspective. Data were analyzed with NVivo11 within a thematic analysis framework.Findings: The findings suggest that positive and negative engagement fosters or hinders guests' interactions, which lead to value co-creation or destruction. The research also discovered that negative interactions occasioned by any factor or actor trigger value destruction at multiple stages of the experience journey.Practical implications: Industry players can use the framework developed to assess their businesses, explore and reflect on the proposed value they aim to generate, and thus be more aware of how they can better facilitate value co-creation with their consumers and avoid value destruction.Originality/value: This research proposes a novel connection between customer interactions, engagement and value co-creation to ascertain and depict the internal actors' activities and factors that foster or hinder customers' experience in the hotel/tourism industry.

The aim of this study is to explore the drivers of social network adoption at a global level. The focus of past research has largely been placed on social network adoption at the country level with few studies conducted at the global level. Furthermore, the mediating role of ICT access on social network adoption has been given limited attention. To fill this gap, this study employs the Technology-Organization-Environment (TOE) framework to investigate factors that may influence global social network adoption. Relying on archival and cross-sectional data from 135 countries and using Partial Least Squares Structural Equation Modelling, our findings show that social network adoption at the global level, is positively influenced by ICT access of a county and that ICT regulation and the development of the human resource will not directly influence social network adoption. Though technological, organizational, and environmental factors all together accounted for 55.5% of the variance in social network adoption, the mediating role of ICT access and the effects of human resource development on social network adoption was found to be significant. Our findings provide a fresh insight into the adoption of social network sites at the global level. Our study provides some implications for research and practice.