Ze Chen

During the COVID-19 pandemic, social media has become an emerging platform for the public to find information, share opinions, and seek coping strategies. Vaccination, one of the most effective public health interventions to control the COVID-19 pandemic, has become the focus of public online discussions. Several studies have demonstrated that social bots actively involved in topic discussions on social media and expressed their sentiments and emotions, which affected human users. However, it is unclear whether social bots’ sentiments affect human users’ sentiments of COVID-19 vaccines. This study seeks to scrutinize whether the sentiments of social bots affect human users’ sentiments of COVID-19 vaccines. The work identified social bots and built an innovative computational framework, i.e., the BERT-CNN sentiment analysis framework, to classify tweet sentiments at the three most discussed stages of COVID-19 vaccines on Twitter from December 2020 to August 2021, thus exploring the impacts of social bots on online vaccine sentiments of humans. Then, the Granger causality test was used to analyze whether there was a time-series causality between the sentiments of social bots and humans. The findings revealed that social bots can influence human sentiments about COVID-19 vaccines. Their ability to transmit the sentiments on social media, whether in the spread of positive or negative tweets, will have a corresponding impact on human sentiments.

During the COVID-19 pandemic, social media served as an important channel for the public to obtain health information and disseminate opinions when offline communication was severely hindered. Yet the emergence of social bots influencing social media conversations about public health threats will require researchers and practitioners to develop new communication strategies considering their influence. So far, little is known as to what extent social bots have been involved in COVID-19 vaccine-related discussions and debates on social media. This work selected a period of nearly 9 months after the approval of the first COVID-19 vaccines to detect social bots and performed high-frequency word analysis for both social bot-generated and human-generated tweets, thus working out the extent to which social bots participated in the discussion on the COVID-19 vaccine on Twitter and their participation features. Then, a textual analysis was performed on the content of tweets. The findings revealed that 8.87% of the users were social bots, with 11% of tweets in the corpus. Besides, social bots remained active over three periods. High-frequency words in the discussions of social bots and human users on vaccine topics were similar within the three peaks of discourse.