Hyekyung Kim
Current Organizations / Institutes
The organizations/institutes from the scholar's latest article
Research Interests
Hyekyung Kim has a total of 2 co-authors. Here are the top co-authors by number of shared publications:
- Lorna Peterson
Department of Library and Information Studies, University at Buffalo, State University of New York, 537 Baldy Hall, Buffalo, New York 14260
1 shared publication - Miguel E. Ruiz
Department of Library and Information Studies, University at Buffalo, State University of New York, 534 Baldy Hall, Buffalo, New York 14260
1 shared publication
Latest Publications
- Open Access
- 1 January 2007
- Published by Wiley in Proceedings of the American Society for Information Science and Technology
- Vol. 44 (1) , 1-5
Usability and effectiveness evaluation of a course‐advising chat bot
This research compares the usability and efficiency of a course‐advising chat bot with menu driven FAQs (frequently asked questions). Based on a survey and user interviews, a text‐based FAQ system was created and compared with a chat bot that was developed to address library and information science (LIS) graduate student course and program related questions. The students conducted tasks with both the chat bot and FAQ systems. The usability and effectiveness of the functionality and user‐interface of both systems is assessed.
- 1 January 2007
- Published by Wiley in Proceedings of the American Society for Information Science and Technology
- Vol. 44 (1) , 1-5
Open AccessUsability and effectiveness evaluation of a course‐advising chat bot
This research compares the usability and efficiency of a course‐advising chat bot with menu driven FAQs (frequently asked questions). Based on a survey and user interviews, a text‐based FAQ system was created and compared with a chat bot that was developed to address library and information science (LIS) graduate student course and program related questions. The students conducted tasks with both the chat bot and FAQ systems. The usability and effectiveness of the functionality and user‐interface of both systems is assessed.