Soni Akhmad Nulhaqim

Sistem Aduan Lansia Terlantar (Si AduLT) merupakan inovasi dari pelayanan kesejahteraan sosial lansia terlantar pada Panti Pelayanan Sosial Lanjut Usia Sudagaran Banyumas Dinas Sosial Provinsi Jawa Tengah. Si AduLT menyediakan layanan aduan berbasis teknologi informasi dan penjangkauan terhadap kasus lansia terlantar di Jawa Tengah, khususnya di Banyumas, Purbalingga, dan Banjarnegara. Sejak diluncurkan pada tahun 2022 hingga tanggal 31 Agustus 2024, Si AduLT telah menangani 153 aduan kasus lansia terlantar. Dalam perjalanannya, Si AduLT menemui keberhasilan dan juga kendala di lapangan. Oleh karena itu, penelitian ini bertujuan untuk mengkaji efektivitas program Si AduLT menggunakan pendekatan service effectiveness. Penelitian menggunakan metode kualitatif. Pengumpulan data menggunakan wawancara mendalam dan studi dokumentasi. Teknik analisis data yang digunakan yaitu analisis tematik. Hasil penelitian menunjukkan bahwa terdapat perubahan pada aspek kondisi Penerima Manfaat Si AduLT ke arah peningkatan keberfungsian. Aspek kualitas layanan mengindikasikan bahwa para petugas Si AduLT telah melaksanakan program secara optimal. Pada aspek kepuasan Penerima Manfaat, diketahui bahwa persepsi Penerima Manfaat terhadap Si AduLT sangat baik. Oleh karena itu, dapat disimpulkan bahwa pelaksanaan program Si AduLT sudah efektif. Manfaatnya telah dirasakan secara luas oleh masyarakat. Namun, peningkatan efektivitas tetap perlu dilakukan khususnya pada aspek kualitas layanan dan kepuasan Penerima Manfaat.

Purpose: Migration of Indonesian women abroad and the challenges they face have become an interesting topic recently. There has been a shift in migration rates, where women have begun to dominate this phenomenon known as the feminization of migrants. Despite risks such as violence and fraud attached to the work of migrant women, many Indonesian women still choose to work abroad due to limited employment opportunities, limited education, poverty and heavy family responsibilities. Several factors drive women's migration, such as limited job opportunities in the area of origin, changes in agricultural systems, and competition for low-paid jobs. Method: The pull factor in the destination area also plays a role in offering better job opportunities. Social networks support Indonesian women's migration, both through legal and illegal channels, providing information and assistance during the migration process. Results: Transit areas such as Tanjung pinang in the Riau Archipelago are also important exit points for women migrant workers. Research has highlighted employment opportunities and shifting migration patterns in Indonesia, with unequal employment conditions, limited employment opportunities in the agricultural sector, and economic and social changes as driving factors for migration. Conclusions: The shift from male migration to female migration is also influenced by poverty, gender equality, and women's responsibilities towards the family. This article provides a better understanding of the phenomenon of migration of Indonesian women abroad, the challenges they face, and the factors that influence their decision to migrate.