Anniki Skeidsvoll Edén
Current Organizations / Institutes
The organizations/institutes from the scholar's latest article
Research Subjects
Research Interests
Anniki Skeidsvoll Edén has a total of 3 co-authors. Here are the top co-authors by number of shared publications:
- Kari Rönkkö
Faculty of Business, Kristianstad University, Kristianstad, Sweden
2 shared publications - Montathar Faraon
Kristianstad University
2 shared publications - Pernilla Sandlund
Department of Design, Kristianstad University, 291 88 Kristianstad, Sweden
1 shared publication
Latest Publications
- Open Access
- 7 March 2026
- Published by Association for Computing Machinery (ACM)
- p. 1-14
Artistry meets algorithm: Exploring the multimodality of artificial intelligence in interaction design prototyping
- 7 March 2026
- Published by Association for Computing Machinery (ACM)
- p. 1-14
Open AccessArtistry meets algorithm: Exploring the multimodality of artificial intelligence in interaction design prototyping
- Open Access
- 6 August 2024
- Published by MDPI AG in Information
- Vol. 15 (8) , 468
VoiceBack: Design of Artificial Intelligence-Driven Voice-Based Feedback System for Customer-Agency Communication in Online Travel Services
Online travel booking has become increasingly popular; however, most travel websites do not yet offer voice interaction. This study introduces VoiceBack, an artificial intelligence (AI)-driven voice-based feedback system conceptualized to support both customers and online travel agencies during the booking process. It proposes a theoretically and empirically underpinned design concept that involves a voice user interface (VUI) for customer feedback. This feedback, collected by an AI agent, is analyzed and converted into actionable statistics, which are then presented to online travel agencies through a visual interface. The interface is designed to highlight problem areas and usability issues during the booking process. This study contributes to the field of human-centered AI, by offering insight into the complex process of designing and integrating voice, emotion, and feedback within user interfaces. This integrated approach can enrich the user experience of customers when booking travel online, and pave the way for more intuitive and responsive interaction designs in the future.
- 6 August 2024
- Published by MDPI AG in Information
- Vol. 15 (8) , 468
Open AccessVoiceBack: Design of Artificial Intelligence-Driven Voice-Based Feedback System for Customer-Agency Communication in Online Travel Services
Online travel booking has become increasingly popular; however, most travel websites do not yet offer voice interaction. This study introduces VoiceBack, an artificial intelligence (AI)-driven voice-based feedback system conceptualized to support both customers and online travel agencies during the booking process. It proposes a theoretically and empirically underpinned design concept that involves a voice user interface (VUI) for customer feedback. This feedback, collected by an AI agent, is analyzed and converted into actionable statistics, which are then presented to online travel agencies through a visual interface. The interface is designed to highlight problem areas and usability issues during the booking process. This study contributes to the field of human-centered AI, by offering insight into the complex process of designing and integrating voice, emotion, and feedback within user interfaces. This integrated approach can enrich the user experience of customers when booking travel online, and pave the way for more intuitive and responsive interaction designs in the future.