Seyoung Song

Content moderation is a global challenge, yet major tech platforms prioritize high-resource languages, leaving low-resource languages with scarce native moderators. Since effective moderation depends on understanding contextual cues, this imbalance increases the risk of improper moderation due to non-native moderators' limited cultural understanding. Through a user study, we identify that non-native moderators struggle with interpreting culturally-specific knowledge, sentiment, and internet culture in the hate speech moderation. To assist them, we present LLM-C3MOD, a human-LLM collaborative pipeline with three steps: (1) RAG-enhanced cultural context annotations; (2) initial LLM-based moderation; and (3) targeted human moderation for cases lacking LLM consensus. Evaluated on a Korean hate speech dataset with Indonesian and German participants, our system achieves 78% accuracy (surpassing GPT-4o's 71% baseline), while reducing human workload by 83.6%. Notably, human moderators excel at nuanced contents where LLMs struggle. Our findings suggest that non-native moderators, when properly supported by LLMs, can effectively contribute to cross-cultural hate speech moderation.

While Korean historical documents are invaluable cultural heritage, understanding those documents requires in-depth Hanja expertise. Hanja is an ancient language used in Korea before the 20th century, whose characters were borrowed from old Chinese but had evolved in Korea for centuries. Modern Koreans and Chinese cannot understand Korean historical documents without substantial additional help, and while previous efforts have produced some Korean and English translations, this requires in-depth expertise, and so most of the documents are not translated into any modern language. To address this gap, we present HERITAGE, the first open-source Hanja NLP toolkit to assist in understanding and translating the unexplored Korean historical documents written in Hanja. HERITAGE is a web-based platform providing model predictions of three critical tasks in historical document understanding via Hanja language models: punctuation restoration, named entity recognition, and machine translation (MT). HERITAGE also provides an interactive glossary, which provides the character-level reading of the Hanja characters in modern Korean, as well as character-level English definition. HERITAGE serves two purposes. First, anyone interested in these documents can get a general understanding from the model predictions and the interactive glossary, especially MT outputs in Korean and English. Second, since the model outputs are not perfect, Hanja experts can revise them to produce better annotations and translations. This would boost the translation efficiency and potentially lead to most of the historical documents being translated into modern languages, lowering the barrier on unexplored Korean historical documents.

Junyeong Park, Seogyeong Jeong, Seyoung Song, Yohan Lee, Alice Oh. Proceedings of the 3rd Workshop on Cross-Cultural Considerations in NLP (C3NLP 2025). 2025.