Samuel Hakizimana

Small and medium-sized businesses are crucial for creating jobs and reducing poverty, and Rwanda's economic growth. Business development services as a central component of government and non-government initiatives to expand occupation, provide greater income, and give economic stability. However, small and medium enterprises in Rwanda are experiencing poor performance since there was a reduction in SMEs Output from 58% in 2020 to 30% in 2021. Those obstacles can be improved by adopting business development services as an approach. Therefore, the focus of this paper was to examine how business development services affect the performance of youth-owned small and medium enterprises in Kigali City, Rwanda. The Resource-Based View, the Theory of Stage of Development, and Schumpeter’s Theory of Innovation were the main theories. This study used positivism as a research philosophy. An explanatory research design was employed on a sample size of 154 small and medium enterprises selected from the target population of 256 small and medium enterprises in Kigali, Rwanda. The study recommends policy and practice ramifications that can be used to improve business development services on the performance of youth-owned businesses in Rwanda. The study recommends the management of youth-owned enterprises strengthen their networking services, financial services, training services, and marketing services so that small and medium enterprises will be able to learn more and gain vital business potential which will enable them to better manage their businesses and enhance their long-term profitability and performance. Furthermore, the findings also established that government regulations in Rwanda significantly moderate the relationship between business development services and the performance of the business in Kigali city. In particular, the government should review taxes charged by the running of the enterprise and the process of obtaining a license to participate in the business. This will make it possible for young business owners to understand and take advantage of numerous business development services, which will ultimately improve their business performance.

Every day an increasing number of business ventures are founded all over the world, however, these businesses require financial services to prosper. The conventional banking model though most relied upon by businesses the entry of digital banking is transforming the banking landscape. This paper focused on digital Banking Transformation and performance. Existing secondary data on Digital Banking Transformation and Performance was examined using scoping review by searching on Google Scholar and other respective online libraries for articles about digital banking transformation. The findings indicated that the vast majority of commercial banks have put in place various approaches to ensure trade and investment. Commercial banks pursue access to financial services with the primary goal of expanding their customer base and, as a result, enhancing funds and lending records. However, increased commercial enclosure clues to an increase in Non-Performing Loans (NPLs) which jeopardizes commercial bank solidity by increasing commercial bank credit danger. The study recommended that for appropriate bank lending survival and performance, banks should improve their use of digital access, digital channels, digital value and financial Inclusion as it has recently been proved that they have an impact on the financial efficiency and performance of banks. For proper commercial bank survival and prosperity, more focus should be placed on continuing to increase the application of Debit/Credit Cards and ATM financial services, especially when working with point-of-sale money transfers, particularly in supermarkets, stores, and retail locations. As it has been demonstrated, banks need to use debit cards through effective monitoring initiatives to reduce unnecessary operational and labour costs. The governments should also assist commercial banks in combating technological crimes, hinder not only the financial system but also other businesses, thereby influencing the banking system. Keywords: Digital Access, Digital Banking Transformation, Digital Channels, Digital Value, Financial Inclusion, Regulatory policies and Performance.

HRMARS is well established journal publisher based in Pakistan. It is publishing prominent journals in social sciences since 2011.