The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective
- 17 March 2010
- journal article
- research article
- Published by Wiley in Journal of the American Society for Information Science and Technology
- Vol. 61 (4) , 700-714
Abstract
Building on the major premises of transactive memory (TM) theory as well as the recent multilevel extension to the original theory, this study examined the influence of perceived social accessibility of expertise providers, technological accessibility, and awareness of expertise distribution on expertise retrieval. Using social network data collected from a large global sales team, the study found that all three variables had significant impact on expertise retrieval at both the dyadic and individual levels. Our study confirmed the conceptual and theoretical value of approaching TM from a multilevel network perspective.Keywords
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