Robots Are Here to Stay: Time to Invest in a Future We Actually Want to Live In
- 3 February 2025
- journal article
- Published by SAGE Publications in Journal of Service Research
- Vol. 28 (1) , 3-8
Abstract
No abstract availableThis publication has 14 references indexed in Scilit:
- Service robots and innovation: An ecosystem approachJournal of Product Innovation Management, 2024
- Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robotsJournal of Business Research, 2024
- AI Upskilling and Digital Twins: A Service Science Perspective on the Industry 4.0 to Industry 5.0 Shift2024
- The Caring Machine: Feeling AI for Customer CareJournal of Marketing, 2024
- The Robotic-Human Service Trilemma: the challenges for well-being within the human service triadJournal of Service Management, 2023
- Organizational frontlines in the digital age: The Consumer–Autonomous Technology–Worker (CAW) frameworkJournal of Business Research, 2023
- Robots do not judge: service robots can alleviate embarrassment in service encountersJournal of the Academy of Marketing Science, 2022
- The service triad: an empirical study of service robots, customers and frontline employeesJournal of Service Management, 2021
- Could a rising robot workforce make humans less prejudiced?American Psychologist, 2020
- Social Value: A Service Science Perspective2014