Policy and practice: An investigation of organizational change for service quality in the public sector in Northern Ireland
Authors:
- Shirley-Ann HazlettSHShirley-Ann Hazlett
- Frances HillFHFrances Hill
- 1 July 2000
- journal article
- research article
- Published by Taylor & Francis in Total Quality Management
- Vol. 11 (4-6) , 515-520
Abstract
(2000). Policy and practice: An investigation of organizational change for service quality in the public sector in Northern Ireland. Total Quality Management: Vol. 11, No. 4-6, pp. 515-520.Keywords
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