Employee motivation and The success of healthcare institutions

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Abstract
Introduction: Job satisfaction and positive emotions significantly impact patient safety, the quality of services provided, employee commitment, and retention within the organization and profession. The aim of this paper is to assess the level of work motivation among healthcare workers at the Clinical Center of Montenegro. Methods: This research was conducted as a cross-sectional study involving 104 healthcare workers employed at the Clinical Center of Montenegro in Podgorica. The research instrument was an original questionnaire designed specifically for this study. The questionnaire consisted of demographic data and a scale for assessing work motivation. The scale included 24 items related to employee satisfaction and motivation, working conditions, communication with colleagues and superiors, benefits, and opportunities for career advancement. Responses were measured on an agreement scale from 1 (completely disagree) to 6 (completely agree). If the statement were negative, the rating would be inverted. Results: The results indicate that employees were relatively less satisfied with benefits (Mean=2,47), rewards and incentives at work (3,03) and the opportunities for advancement at work (3,48). Meanwhile, relationships with their superiors and colleagues at work were rated relatively high (4,11 and 3,80, respectively). Conclusion: The respondents' satisfaction scores with their benefits, rewards and incentives, and opportunities for advancement at work were relatively low. As this may affect efficiency, productivity, and attitudes toward patients and their family members, every effort should be made to improve these factors.

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