Verena Rieser

As AI assistants become increasingly sophisticated and deeply integrated into our lives, questions of trust rise to the forefront. In this paper, we build on philosophical studies of trust to investigate when user trust in AI assistants is justified. By moving beyond a focus on the technical artefact in isolation, we consider the broader societal system in which AI assistants are developed and deployed. We conceptualise user trust in AI assistants as encompassing two main targets, namely AI assistants and their developers. We argue that – as AI assistants become more human like and exhibit increased agency – discerning when user trust is justified requires consideration not only of competence, on the part of AI assistants and their developers, but also alignment between the competing interests, values or incentives of AI assistants, developers and users. To help users understand if and when their trust in the competence and alignment of AI assistants and developers is justified, we propose a sociotechnical approach that requires evidence to be collected at three levels: AI assistant design, organisational practices and third-party governance. Taken together, these measures can help harness the transformative potential of AI assistants while also ensuring their operation is ethical and value aligned.

Interactive and embodied tasks pose at least two fundamental challenges to existing Vision & Language (VL) models, including 1) grounding language in trajectories of actions and observations, and 2) referential disambiguation. To tackle these challenges, we propose an Embodied MultiModal Agent (EMMA): a unified encoder-decoder model that reasons over images and trajectories, and casts action prediction as multimodal text generation. By unifying all tasks as text generation, EMMA learns a language of actions which facilitates transfer across tasks. Different to previous modular approaches with independently trained components, we use a single multitask model where each task contributes to goal completion. EMMA performs on par with similar models on several VL benchmarks and sets a new state-of-the-art performance (36.81% success rate) on the Dialog-guided Task Completion (DTC), a benchmark to evaluate dialog-guided agents in the Alexa Arena

Automated dialogue or conversational systems are anthropomorphised by developers and personified by users. While a degree of anthropomorphism may be inevitable due to the choice of medium, conscious and unconscious design choices can guide users to personify such systems to varying degrees. Encouraging users to relate to automated systems as if they were human can lead to high risk scenarios caused by over-reliance on their outputs. As a result, natural language processing researchers have investigated the factors that induce personification and develop resources to mitigate such effects. However, these efforts are fragmented, and many aspects of anthropomorphism have yet to be explored. In this paper, we discuss the linguistic factors that contribute to the anthropomorphism of dialogue systems and the harms that can arise, including reinforcing gender stereotypes and notions of acceptable language. We recommend that future efforts towards developing dialogue systems take particular care in their design, development, release, and description; and attend to the many linguistic cues that can elicit personification by users.

We demonstrate an embodied conversational agent that can function as a receptionist and generate a mixture of open and closed-domain dialogue along with facial expressions, by using a large language model (LLM) to develop an engaging conversation. We deployed the system onto a Furhat robot, which is highly expressive and capable of using both verbal and nonverbal cues during interaction. The system was designed specifically for the National Robotarium to interact with visitors through natural conversations, providing them with information about the facilities, research, news, upcoming events, etc. The system utilises the state-of-the-art GPT-3.5 model to generate such information along with domain-general conversations and facial expressions based on prompt engineering.

Automated image captioning has the potential to be a useful tool for people with vision impairments. Images taken by this user group are often noisy, which leads to incorrect and even unsafe model predictions. In this paper, we propose a quality-agnostic framework to improve the performance and robustness of image captioning models for visually impaired people. We address this problem from three angles: data, model, and evaluation. First, we show how data augmentation techniques for generating synthetic noise can address data sparsity in this domain. Second, we enhance the robustness of the model by expanding a state-of-the-art model to a dual network architecture, using the augmented data and leveraging different consistency losses. Our results demonstrate increased performance, e.g. an absolute improvement of 2.15 on CIDEr, compared to state-of-the-art image captioning networks, as well as increased robustness to noise with up to 3 points improvement on CIDEr in more noisy settings. Finally, we evaluate the prediction reliability using confidence calibration on images with different difficulty / noise levels, showing that our models perform more reliably in safety-critical situations. The improved model is part of an assisted living application, which we develop in partnership with the Royal National Institute of Blind People.

Counterspeech offers direct rebuttals to hateful speech by challenging perpetrators of hate and showing support to targets of abuse. It provides a promising alternative to more contentious measures, such as content moderation and deplatforming, by contributing a greater amount of positive online speech rather than attempting to mitigate harmful content through removal. Advances in the development of large language models mean that the process of producing counterspeech could be made more efficient by automating its generation, which would enable large-scale online campaigns. However, we currently lack a systematic understanding of several important factors relating to the efficacy of counterspeech for hate mitigation, such as which types of counterspeech are most effective, what are the optimal conditions for implementation, and which specific effects of hate it can best ameliorate. This paper aims to fill this gap by systematically reviewing counterspeech research in the social sciences and comparing methodologies and findings with computer science efforts in automatic counterspeech generation. By taking this multi-disciplinary view, we identify promising future directions in both fields.

Automated image captioning has the potential to be a useful tool for people with vision impairments. Images taken by this user group are often noisy, which leads to incorrect and even unsafe model predictions. In this paper, we propose a quality-agnostic framework to improve the performance and robustness of image captioning models for visually impaired people. We address this problem from three angles: data, model, and evaluation. First, we show how data augmentation techniques for generating synthetic noise can address data sparsity in this domain. Second, we enhance the robustness of the model by expanding a state-of-the-art model to a dual network architecture, using the augmented data and leveraging different consistency losses. Our results demonstrate increased performance, e.g. an absolute improvement of 2.15 on CIDEr, compared to state-of-the-art image captioning networks, as well as increased robustness to noise with up to 3 points improvement on CIDEr in more noisy settings. Finally, we evaluate the prediction reliability using confidence calibration on images with different difficulty/noise levels, showing that our models perform more reliably in safety-critical situations. The improved model is part of an assisted living application, which we develop in partnership with the Royal National Institute of Blind People.

Gavin Abercrombie, Amanda Curry, Tanvi Dinkar, Verena Rieser, Zeerak Talat. Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing. 2023.

Georgios Pantazopoulos, Malvina Nikandrou, Amit Parekh, Bhathiya Hemanthage, Arash Eshghi, Ioannis Konstas, Verena Rieser, Oliver Lemon, Alessandro Suglia. Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing. 2023.