Juan Fernando Maestre

Individuals resettled in a new environment often face challenges in accessing adequate healthcare services, particularly within the complex processes of outpatient clinic care. Cultural differences, language barriers, and low socioeconomic status contribute to these difficulties. While previous studies have identified barriers and proposed technology-mediated solutions for resettled populations, many focus on addressing deficits rather than building on the strengths these communities already possess, which limits the sustainability and relevance of these solutions in everyday life. We conducted two community-based participatory design workshops with 30 Hmong community members in a large metropolitan area in the US. Through this process, we identified four types of assets the community has gradually developed, including intergenerational support for health management and storytelling-based communication practices that facilitate relatable and culturally grounded interactions. We show how participatory design workshops can foster asset-based approaches, and discuss design implications for technologies that leverage patients' existing strengths to support their health management during outpatient visits.

Information is crucial to how people understand their mental health and well-being, and many turn to online sources found through search engines and social media. We present an interview study (n = 17) of participants who use online platforms to seek information about their mental illnesses. Participants use their personal information ecosystems in a cyclical process to find information. This cycle is driven by the adoption of new information and questioning the credibility of information. Privacy concerns fueled by perceptions of stigma and platform design also influence their information-seeking decisions. Our work proposes theoretical implications for social computing and information retrieval on information seeking in users’ personal information ecosystems. We offer design implications to support users in navigating personal information ecosystems to find mental health information.

Public stigma on the Human Immunodeficiency Virus (HIV) affects the physical and psychological wellbeing of those living with the condition in a severe way. There is work around the design of technology for medication adherence and HIV treatment. Yet, there is still a lack of empirical research that investigates how people could cope with stigma more effectively using technology. Thus, we obtained data from co-design workshops conducted remotely from the U.S. with 25 people living with HIV. Our findings foreground key needs and values via the discussion of features and functionality of speculative co-designed technologies that would allow people to leverage key stigma coping strategies. Based on these insights, we forward design implications for social media, which is the most common type of technology that people living with HIV currently use to cope with public stigma.

Citations are nodes in the networks of knowledge we create. Portals to conversations with the past and bonding material with the scholarship of the present. Choosing who we cite is a practice signaling who we recognize and respect as a knowledge source. Therefore, we recognize citations as a relational practice. As this relational characteristic of citing is mediated by wealth we distribute across those who we cite, it is imperative to interrogate how just these practices are. Thus, we ought to engage with Citational Justice. Building on recent work discussing citational practices within HCI, we use the opportunity of this workshop to expand this conversation into deeper reflection on how we cite and the practices and infrastructures surrounding citations. Our goal with this workshop is two-fold. First, to create a common language to collectively reflect, interrogate our own citational practices and reverberations, while fleshing out concrete steps to make these practices just in our work and communities we are part of. Second, to invite participants to re-imagine citational practices and the systems and infrastructures necessary to make such practices feasible. We invite a diverse group of participants from the CLIHC community interested in examining their citational practices and the systems surrounding them.