Yixin Chen

In the attention economy, online platforms are incentivized to design products that maximize user engagement, even when such practices conflict with users’ best interests. We conducted a structured content analysis of all Very Large Online Platforms (VLOPs) to identify the designs these influential apps and sites use to capture attention and extend engagement. Specifically, we conducted this analysis posing as a teenager to identify the designs that young people are exposed to. We find that VLOPs use four strategies to extend teens’ use: pressuring, enticing, trapping, and lulling them into spending more time online. We report on a hierarchical taxonomy organizing the 63 designs that fall under these categories. Applying this taxonomy to all 17 VLOPs, we identify 583 instances of engagement-prolonging designs, with social media platforms using twice as many as other VLOPs. We present three vignettes illustrating how these designs reinforce one another in practice. We further contribute a graphical dataset of videos illustrating these features in the wild.

Relationships are essential to our happiness and wellbeing, yet their dissolution-the final stage of a relationship's lifecycle-is among the most stressful events individuals can experience, often leading to profound and lasting impacts. With the breakup process increasingly facilitated by technology, such as computer-mediated communication, and the likely future influence of generative AI tools, we conducted a semi-structured interview study with 21 participants. We aim to understand: 1) the current role of technology in the breakup process, 2) the needs and support individuals seek during this time, and 3) how GenAI might address or undermine these needs. Our findings show that people have distinct needs at various stages of breakups. While currently technology plays an important role, it falls short in supporting users' unmet needs. Participants envision that GenAI could: 1) aid in prompting self-reflection, providing neutral second opinions, and assisting with planning leading up to a breakup; 2) serve as a communication mediator, supporting wording and tone to facilitate emotional expression during breakup conversations; and 3) support personal growth and offer companionship after a breakup. However, our findings also reveal participants' various concerns about involving GenAI in this process. Based on our results, we discuss the potential opportunities, harms, and design implications of GenAI tools in facilitating people's relationship dissolution.

Cultural Heritage is not just about tangible artifacts; it also includes intangible elements such as personal memories, community ties, and envisioned futures. Traditional museums and archives often emphasize physical items like architectural pieces and photos, while overlooking people’s personal and emotional connections to cultural heritage. To illustrate the personal connections people have with cultural heritage sites, we designed an exhibition that displayed images created by participants, which represent their perspectives and future visions of cultural heritage sites. The exhibition’s images, generated through GenAI, helped participants narratively describe cultural heritage locations, allowing them to express their visions of future threats like over-tourism and climate change on these sites. Contrary to constraints, co-creating with Generative AI associates participants with personal memories of cultural heritage, stimulating personal narratives and promoting deep reflection on cultural heritage preservation. The dissemination strategies we designed illustrate the use of GenAI to empower the expression of matters of cultural value beyond the physical.

Increasingly popular social virtual reality (VR) platforms like VRChat created new ways for people to interact with each other, generating dedicated user communities with unique idioms of socializing in an alternative world. In VRChat, users frequently gather in front of mirrors en masse during online interactions. Understanding how user communities deal with the mirror’s unique interactions can generate insights for supporting communication in social VR. In this study, we investigated the mirror’s synergistic effect with avatars on behaviors and dedicated user conversational performance. Qualitative findings indicate that avatar-mediated communication through mirrors provides functions like ensuring synchronization of incarnations, increasing immersion, and enhancing idealized embodiment to express bolder behaviors anonymously. Quantitative studies show that while mirrors improve self-perception, it has a potentially adverse effect on conversational performance, similar to the role of self-viewing in video conferencing. Studying how users interact with mirrors in an immersive environment allows us to explore how digital environments affect spatialized interactions when transported from physical to digital domains.