Monitoring, Evaluation, and Improvement Model for Process Precision and Accuracy

Process Capability Indices (PCIs) are devices widely used in the industry to evaluate process quality. The commonly used process capability indices all contain accuracy indices and precision indices. As the accuracy index is closer to zero, the process accuracy is higher. The precision index mainly represents the extent of process variation. As the value is smaller, the process variation is smaller, that is, the precision is higher. In fact, process capability indices are the functions of accuracy indices and precision indices. Obviously, as long as accuracy indices and precision indices are controlled, the process capability indices can be controlled as well. Therefore, this study first derived accuracy and precision control charts to observe not only process accuracy but also process precision. Then, this study adopted in-control data to acquire a 100 (1 − $\alpha$)% confidence region of an accuracy index and a precision index, with which statistical tests were performed. Subsequently, according to the definition of the six sigma quality level, both indices were examined. Furthermore, based on the testing results, suggestions for process improvement were proposed, including correcting the direction of process deviation and deciding whether to reduce process variation. Finally, this study demonstrated the applicability of the proposed model using an empirical example.